"We recently had lunch at Cowick Barton on the 12th of June, eagerly looking forward to catching up with friends after a long time. The anticipation of enjoying good company and trying out this restaurant was high, but sadly, the experience left us with a bad taste in our mouths. The restaurant itself is quite charming with lovely interior decor that sets a pleasant ambiance. The food was well-presented and tasted nice, which initially gave us hope for a great dining experience. However, the staff’s attitude and inflexibility marred our visit. One of our friends had recently undergone stomach surgery and is only able to eat small portions at a time. When we booked our table, we noticed on the website that the restaurant offered a kids' menu, which seemed like a perfect solution for our friend’s dietary needs. However, upon ordering, we were informed that they couldn’t serve anything from the kids' menu, even after we explained the medical situation. The staff's suggested solution was to serve a small adult portion but still charge the full price. This felt unreasonable and dismissive of our friend's health requirements. It seemed like the restaurant prioritized their profit over accommodating a customer's special needs especially as all he ordered was ham,egg and chips. Overall, while Cowick Barton boasts a lovely setting and good food, the lack of empathy and flexibility from the staff made us feel undervalued as customers. It's disappointing that the restaurant couldn’t adapt to our situation, leaving us with the impression that what mattered most was the amount we paid rather than our dining experience. Not sure if we will be back."
