Phone: +441772621031
Address: 3 Golden Hill Lane, South Ribble, United Kingdom
City: South Ribble
Dishes: 4
Reviews: 1093
Website: https://theviceroyonline.co.uk/
"Shocking from start to finish. Fancied a Friday night take away, ordered our dishes at 18:15, quoted 50 minutes delivery time, brilliant, nice and early in time to relax for the rest of the night after a busy week at work. 50 minutes pass, still no sign, gave it till 19:25 before calling the restaurant, phone answered quickly by a blunt man, I simply explained we’d ordered at 18:15, that I’d had an email confirming it was out for delivery by 18:50 and I was merely checking if it was actually on its way… ‘your order is on its way, it’s being delivered with 7 other orders’ alarm bells ring for me immediately, I ask will it be hot? Yes, he then hung up. Which I thought was very rude. A further 20 minutes tick on by, by this point we’re absolutely starving and the hanger is kicking in but non the less I call the restaurant again and was extremely polite despite the way the staff member was biting my head off, I explained I didn’t want cold food and if I’d have known the wait time was this long I wouldn’t have ordered from there. “I’ll cook your food fresh now bring it myself” he said, thank you I really appreciate that. 45 more minutes tick on by, the doorbell goes off, I open the door get a bag shoved into me and off he stomps down my driveway, not even an apology or hello. I take the 20 steps it takes to walk from my hallway to my kitchen, open the bag and food containers to be greeted with stone cold food. Absolutely livid by this point, I call the restaurant again, the manger starts to argue with me instead of listening with me and understanding the situation, he calls me a liar, insists the foods fresh (it was Luke warm at best! and proceeds to shout down the phone, I tell him I would like a refund, explain why and he then tells me he’ll do it now and I’ll get an email, I ask when can I expect the email, he said I don’t know, soon if you’ve not got it you can come in tomorrow for it, then in the next breath he demands that I take the food back to the restaurant if I want a refund, I explained that I’m not prepared to go out of my way to get a refund for something that isn’t my fault. He kicks off again, so I took him up on this opportunity to go into the restaurant hand him the food back in front of his dining customers. Totally and utterly disgusting service, food quality was awful to boot. Sort yourselves out and learn how to speak to people, arguing with customers will get you nowhere in business."
Menu - 4 options
All prices are estimates.
Prawn
Juicy prawns grilled to perfection, seasoned with garlic and herbs, served with a tangy lemon butter sauce.
Korma
Rich and creamy curry featuring tender meat or vegetables simmered in a blend of aromatic spices, coconut milk, and yogurt.
Onion Bhaji
Crispy, deep-fried onion fritters seasoned with aromatic spices, served as a popular appetizer.
Chicken Curry
Tender chicken simmered in a rich, spiced curry sauce with aromatic herbs and a touch of coconut milk.
Departure827492
Always get treated so well here. Staff are really down to earth. Short wait times when I pop in on Saturday night. Great tasting naans, bajis and I always have the Karai really recommend
Address
Reviews
Tom
Super tasty flavoursome perfect Indian food. If you've tried here in the past you must come and try again. Rezzela dish is highly recommended, onion bhaji is perfect, salmon starter is divine.
David
New synced lights and new decor had certainly added to the charm of this place. Food is great with loads of choice, limited drinks but Cobra and Kingfisher on draught. Plenty of room for small intimate alcoves or large open tables for parties.
Cody
Horrendous waited 2 hours for food fair enough it was 14 people but when it arrived naans we’re missing food was passed to wrong people food that wasn’t for us was forcefully gave to us and left 4 of us with really bad stomach ache I would’ve rather had a microwaveable meal Tried charging me £17 extra
Millie
Honestly I actually felt sorry for them it's was nearly empty. 1 blonde girl was running around doing everything because 1 of the lady's running it didn't no what she was doing and didn't understand English. The food was awful tasted reheated and bland. I will try again in a few months hopefully it will be a lot better
Garry
Food is excellent and timely when you're there in person. They don't seem to care about orders for delivery as they are consistently late every time we order delivery and we've been ordering on and off for years. Once they were an hour late. Conversely it never seems that busy when we pick it up ourselves. Again the food is gorgeous but the service is really sporadic.
Saif
The special request for my chicken prawn and chicken peas jelfrezi Asian style medium spice was delicious. Also, my fried king prawn and massala fish were also nice. the only thing missing was a fresh lemon with the fish , , it would be lovely if they sold something like bolognaise noodles with keem or keema cheese pie kiesh pie tuna sweet corn and pasta the menu needs to change a bit
Chloe
Visited the new Viceroy on their opening night for my partners birthday. The service was excellent and friendly. The food was just as good. As someone who doesn’t eat meat, I’m never sure what to expect, but the veg korma was delicious. Full of veg and really well cooked. Really great value for money too. The only reason I can’t give 5 stars is the naan bread was a little tough for my preference. Will definitely be visiting again!
DavePNE
There is a recent change at the Viceroy that has transformed it into a smart vibrant restaurant. New synced lighting gives the place an added oomph and with its bold decor it’s certainly a nice touch. Limited drinks choice but Cobra and Kingfisher are always good. Food as always is freshly cooked and tasty , decent portions and fairly priced . First time try of an Afghani curry and loved it, nice heat with good blend of spices. Aloo chat is filling and very tasty. Overall great meal out with nice service and competitively priced.
Gareth
Shocking from start to finish. Fancied a Friday night take away, ordered our dishes at 18:15, quoted 50 minutes delivery time, brilliant, nice and early in time to relax for the rest of the night after a busy week at work. 50 minutes pass, still no sign, gave it till 19:25 before calling the restaurant, phone answered quickly by a blunt man, I simply explained we’d ordered at 18:15, that I’d had an email confirming it was out for delivery by 18:50 and I was merely checking if it was actually on its way… ‘your order is on its way, it’s being delivered with 7 other orders’ alarm bells ring for me immediately, I ask will it be hot? Yes, he then hung up. Which I thought was very rude. A further...
Categories
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Indian Savor the rich flavors and aromatic spices of India with our authentic Indian cuisine. From savory curries to freshly baked naan, experience a diverse array of dishes that capture the essence of traditional Indian cooking.
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European
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Chicken Discover a variety of delectable chicken dishes, expertly seasoned and cooked to perfection. Our menu offers everything from classic favorites to innovative new creations, sure to satisfy every palate.
Amenities
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Mastercard
