Phone: +33559473977
Address: 49 Rue Gambetta, 64200, Biarritz, France
City: Biarritz
Dishes: 23
Reviews: 818
"I wish I could give this place 0 stars. Never have I had such a disappointing and downright unacceptable experience in a restaurant. My younger brother has a severe nut, sesame seed and shellfish allergy. We alerted the staff to this as soon as we sat down when we were ordering our dishes. The first starter that came out for him had sesame seeds on it, so we had to send it back to the kitchen for it to be remade. Then the mains came out, and yet again his dish was covered in sesame seeds. We had to send the dish back again, pointing out that he has a severe allergy and will go into anaphylactic shock if he comes into contact with these allergens. The waitress then brought out the same plate and stated to my mother that ‘sesame seeds are not nuts’, to which we then had to reiterate that we are well aware of this and he is allergic to both. We then realised there were still sesame seeds on the dish and they had just sent the same dish out again. Had my brother not fully inspected his meal again he could have died. This is a complete and utterly disgusting lack of respect and duty of care for patrons of your restaurant. This allergy is not a joke. When we mentioned this to the waiter, he suggested that sometimes people came in and ‘said they were allergic to tomatoes because they didn’t like them’, indicating how lax they were about the whole issue. We then asked if he could just see the dessert menu and skip the main because he was too nervous to eat it. We had to ask twice for the dessert menu and the waiter couldn’t even bring us that. At this point we decided to just leave the restaurants. Restaurants have a duty of care for their patrons. Allergies can be life threatening and I am utterly disgusted that you would treat someone who is paying to eat in your restaurant this way. If you have allergies or you value good service avoid this establishment at all costs."
Menu - 23 options
All prices are estimates.
Tania
Great food and service. Room was a bit small
Address
Reviews
User
Very good cook. I took a SIUMEI dish, delicious welcome. nice atmosphere
User
Very good cook. I took a siumei dish, a delicious welcome. pleasant atmosphere
User
Excellent cuisine! tables a little tight on the other hand... full restaurant and not enough staff so service a little long
Arno
Very nice restaurant, jovial waiter and good advice, well made dishes. 5-course formula well calibrated. To be fully recommended.
Jules
Great service, lovely sweet man who served us. Really helped with me being gluren free Food was fabulous, would definitely return.
User
Restaurant quite friendly, jovial server and good advice, well-made dishes. 5-course well calibrated. To be recommended without reservation.
User
A big restaurant. Flavored dishes and delicious abs! a boss, cooks and a big and adorable waitress. tips to choose the dishes at the top. Thank you again for this moment!
User
A great restaurant. Copious dishes and delicious absoument! A boss, cooks and a great and adorable waitress. Tips for choosing the top dishes. Thanks again for this moment!
User
I wish I could give this place 0 stars. Never have I had such a disappointing and downright unacceptable experience in a restaurant. My younger brother has a severe nut, sesame seed and shellfish allergy. We alerted the staff to this as soon as we sat down when we were ordering our dishes. The first starter that came out for him had sesame seeds on it, so we had to send it back to the kitchen for it to be remade. Then the mains came out, and yet again his dish was covered in sesame seeds. We had to send the dish back again, pointing out that he has a severe allergy and will go into anaphylactic shock if he comes into contact with these allergens. The waitress then brought out the same plate...
Categories
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Vin A curated selection of fine wines from around the world, offering rich reds, crisp whites, and elegant rosés to pair perfectly with your meal. Savor each bottle's unique aroma, flavor, and complexity.
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Vins A curated selection of fine wines, each bottle chosen to perfectly complement your meal. From rich reds to crisp whites, discover a variety of flavors and regions sure to delight any palate.
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Fusion Discover a delightful blend of culinary traditions with our Fusion menu, where diverse flavors and innovative techniques come together to create distinctive dishes that tantalize your taste buds and offer a unique dining experience.
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Dessert Indulge in our delectable array of desserts, where every sweet craving finds satisfaction. From rich and creamy options to light and fruity delights, each is crafted to be the perfect ending to your meal.
Amenities
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Cocktails
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Mastercard
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Carte Visa
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Romantique
