Bexley

Bexley, a suburban area in Southeast London, offers typical British cuisine, including fish and chips, roast dinners, and local pub fare, alongside various international dining options.

Toby Carvery

Toby Carvery

Crook Log Road, Bexley, United Kingdom, DA6 8EQ

Meat • Cafés • Coffee • British


"Six of us turned up without a booking of which they couldn't seat us at that time (either two small or one larger table). This was understandable for a Sunday evening as it did appear busy. The gentleman taking bookings however did say they could happily accommodate us at 20:30. We turned back up at that time and we were led straight to our table. Fantasic we thought! The restaurant closes at 22:00 on a Sunday so we had plenty of time to relax and eat. After sorting drinks, we went up to order food. Overall it looked fantastic apart from the Chef stating that Toby do not serve pork crackling on a Sunday!? The meat area was very well presented and had two chefs carving. For some reason the queue still moves extremely slowly. Once passed the meet station, the food serving area looks like an absolutely unmanaged mess. This was not an isolated incident as the same was observed in a previous visit not too long beforehand. The gravy is a total disaster it's barely flavoured brown liquid with the consistency of water. About 20 minutes into enjoying our first round of food, the food station lights are turned off. Odd we thought there's the best part of an hour before the restaurant closes. No notice given to any customers, they just turned off the lights. It then appeared that the staff completely forgot that customers were still present and proceeded to enter into an unprofessional state where customers were an annoyance to them. Trying to be quick, we jumped up for the second round of veg where before we could get a yorkshire pud, one of the staff put her hand into the yorkshire puds container and pulled out a pud... unknowing where those hands had been, we decided to not bother having any more of those! Odd staff banter then proceeded. We thought we'd go for a top up to our bottomless soft drinks only to find that staff had also turned off the drink station unannounced. So we had unlimited refills but now only a single fill up. This was at approximately 21:10 when the restaurant closes at 22:00. A trip to the bar for a sneaky apperitif (was the BIL's birthday afterall) was met with tables/chairs put away, staff rudely not acknowling us and even a request for just some ice was too much trouble. Customers really are a hinderance to these workers. We only saw the person who seated us for a second time when it was due for us to pay. It was like they were hiding away... possibly desperate to get home (I know it's a Sunday evening) but also to consider is that a Sunday comes with a 50% increased meal cost premium by Toby. I will say that the food served (apart from the gravy) was very nice. A good selection of meats and a health portion size so long as paying for the upgrade. The lack of follow up trips let them down, but not as much as the absolutely poor staff service and lack of professionalism in front of customers! We may return again in the future but (a) much earlier, (b) with an advanced booking and (c) no expectations of customer friendly service this way we don't need to rely on staff actually communicating when food/drink is being deactived or have the courtesy of a bar drink hand delivered! To note we did not complain about service, food or drink. It was the BIL's birthday therefore we just paid and left quietly taking the horrendous service, lack of etiquette/manners, and underdelivered meal in the way they obviously expected us to. Staff service 1/10 Staff professionalism 2/10 Food taste 6/10 Food appealingness 3/10 Drinks 6/10"

Thai Dynasty

Thai Dynasty

75 Bellegrove Road, Bexley, United Kingdom

Thai • Fish • Asian • Vegetarian


"I am really disappointed that a great night out with friends was ruined by such rude staff. We had pre-booked a table before hand and when we arrived it was clear that it was extremely busy... that we didn’t mind! What we did mind was...after ordering out starters which came out over a period of minutes; we went on to order our mains on the ‘All you can eat’ menu. We was then approached by a waitress claiming to be the ‘owner’ who in the rudest way said ‘we wouldn’t be able to eat all that we had ordered’ and basically was saying they wouldn’t make it. We were women and being a business owner myself I would not have ordered food if I did not believe we couldn’t eat it. My friend had to remove a dish from the menu as did I. I have eaten here many times in the past year and have never had an issue but my last two visits have been awful and I do not think I will bring my family back again now. The situation was dealt with so rudely and unprofessional and never would I dream of treating anyone how we was treated tonight. It made us feel so uncomfortable and that we didn’t even want to eat, in fact at one point I went outside to cool off. I really am not normally one to complain but you cannot treat people like that and think it is acceptable. I truly believe all eyes were on the larger party that was dining and spending more money! We should have paid half the bill seems you could only fulfil half the order! I have never been spoken to like that by anyone especially being a paying customer! Completely false advertising and trading standards need to be made aware of this, the tax man also needs to review your booking diary against the level of payments you are receiving being a cash only restaurant now! I am truly disappointed and this used to be one of my favourite places to dine. I will not forget this experience but you definitely rocked the wrong boat!!!!"