"Firstly, I 'll say that the restaurant area was lovely if a little cold (it was a very cold day! . Likewise, staff were all friendly. They couldn 't offer tea or coffee due to the pipes having frozen but could offer hot chocolate, so no big deal. The reason I 'm giving this two stars when it could easily be four or five is simple: I was made to feel like my custom didn 't matter. My daughter had the kids breakfast, my wife had the eggs royale and I had the main breakfast. I don 't like beans or eggs, never have and never will! I asked if, as I was wasn 't having beans or eggs, whether I could have an extra rasher of bacon. I was told that they could add any additional meat, but they could add on more toast or hash browns. Fair enough. I asked for a hash brown instead, and the waitress said 'do you want two? ' Yes please. Two minutes later, the waitress came back and told me that the person in the kitchen (I assume either the chef or the owner said that I could only have one harsh brown, and would I like to pay for the other one?! I declined paying for one as politely as I could muster. Honestly, it isn 't the hash brown itself, it 's the principle here. I was made to feel like my custom didn 't matter. An extra hash brown would have cost next to nothing certainly not more than the eggs and baked beans I 'd omitted. It 's such a simple thing, but coming back to the table to tell me I could only have one felt demeaning quite frankly, especially as the waitress herself had suggested it! The breakfast was nice but the flippant treatment ruined the vibes for me. Customer care matters!"
