Bracknell Forest
The Wellington Arms

The Wellington Arms

203 Yorktown Road, GU47 9BN, Bracknell Forest, United Kingdom

Pub • Pubs • Lunch • Drinks


"I’ve never been so disgusted by the service we received here and in the end, the service ended in us walking out. We emailed in advance to book a table for 6 of us for a Thursday night. We were there from 8:30 to 10pm and we were served once and received 1 round of drinks, whilst the tables around us had glasses piled up on their tables from being served regularly throughout the night. During that time we approached the bar at least 4x. The final time resulted in a woman, I think with a Scottish accent coming to serve us. When she approached us she didn’t say hello, she didn’t apologise, she was extremely stand offish. On ordering, one of the girls asked what beers were on tap. The waitress mockingly laughed, and said “seriously” in a sarcastic tone that was extremely condescending and patronising which left us all speechless, awkward and uncomfortable. We were that taken aback by the treatment that we actually just walked out after she left our table. It was honestly a horrible experience. It was our first night out after lock down. It felt like the staff didn’t care at all for us as customers. They were more concerned with the other tables that had far more than 6 people on each) that I can only assume were regulars since at points we saw a waiter sit down and join them on the tables briefly. We were polite and patient but were not met with the same tone. I can understand things get busy and it’s difficult coming back after a long time shut down. But all it takes is an apology and some sort of effort to remedy the situation? Instead we were treated as major inconvenience. We were at the pub 90 minutes and received one round, which is pretty astonishing. I don’t know who is in charge of running this pub. But customers should not be treated as we were. I hope that my review is taken seriously because it’s just not okay to treat and speak to people like that."