"The Germans have a cute expression referring to their infamously bad, unfriendly, and anti customer related service: Servicewüste Deutschland 'service desert Germany ' . It 's a shame to use this descriptor in the year 2014, since I thought that the restaurant service had dramatically improved since I left the...country in 2003. I had many pleasurable experiences over the past 10 years, going back regularly. However, this summer it was quite bad all around but there was a newcomer that made it straight to the top of my Bad List. The unfriendly attitude of the staff had already been noted by other reviewers on trip advisor and elsewhere. We got a full dose of it. On top of that, we were verbally insulted and still charged full. Again, something that had been mentioned here as well. I 'm not going to make this long. The facts speak for themselves. Arriving with someone who actually knows the place very well, we were seated in a packed restaurant at the last free table. That was nice. Before that we were next door in the wine bar but decided to get a bite as well; there were some issues with the wine there already, but we thought nothing of it, assuming the owner guy 's hyperactive friendliness was genuine. Looking at the menu, we ordered a few small dishes and a bottle of Nero d 'Avola that 's what it said in the menu, no producer or year offered. We ordered and waited... OK, the food arrived after some time. My wife had melon and parma ham. Fine, Germany may not be the melon capital of the world, so the fact that the melon was very hard didn 't really bother us too much. A bit, though. However, the parma ham... A few pieces were very obviously brown. And dry. And smelly. We politely asked for the ham to be replaced. And that 's where all hell broke loose. The staff owner 's relative? thought it wise to give us an explanation that was as dumb as it was unnecessary. Apparently, they get different deliveries and they just mixed slices from different such deliveries. Well, unless one of their deliveries just delivers off meat, this was just not true. I suggested that the brown slices had actually been lying around for too long or not seen a fridge recently, upon which she got a bit angry with me and said matter of factly that she will replace it anyway . Oh thanks, lady. Later she asked us how the dinner was. I had the audacity to say that my risotto was a bit on the salty side. I also reminded her that my wife never got her replacement parma. Oh, did I mention that more time had passed and nobody came back to bring her some FRESH parma? Must have been those deliveries... And while we 're at it, I also mentioned to the waitress again, I think she 's part of the owner 's that while the wine was quite drinkable, I was a bit surprised to get a bottle that actually says Nero d 'Avola Syrah on the bottle when I ordered what was listed as Nero d 'Avola . I don 't know about you, and I don 't expect anyone to be wine firm, but there is a difference. I don 't mind it, I probably would have ordered it anyway, but the point is that I expected a different wine. It 's like if you order an orange juice and you get apple and orange juice. It 's a nice drink but not what you ordered. It 's not as bad a asking for a beer and getting a wine or asking for a red wine and getting white, I agree. But still, it 's not the wine I ordered. They could have told me that they don 't have 100% Nero d 'Avola anymore as marked on the menu. But they didn 't. So what happened then? The strange owner guy went ballistic. In one of those funny moves from a low budget movie, he suddenly appeared at our table and shouted at me in a Fawlty Towers kind of way: What 's wrong with you?! You want Nero d 'Avola? I bring you Nero d 'Avola!!! Said, turned around, and moved away. And we waited. Right. He never came back. They brought us our bill and said they 'd taken the wine off the bill. Hell yeah, right you did! The three of us only had half a glass each, then the erratic weirdo took the bottle away, promised a replacement, and never returned! And we waited without a drink. And without food replacement. And the off parma they still charged us. We proceeded to the cashier 's. The owner guy was there, with his back demonstratively turned towards us. We paid and never even got a thank you . No news there see other reviews of this place . We left and no, we will NOT come back. Never, ever. Servicewüste Deutschland, your name is La Bottega Italiana in Bremen, where customer insults come for free and everything else you pay for. Including food that 's off. Oh, and the empty promises come for free, too."
Bremen
