"We visited Toby, Carmarthen for our office Christmas lunch. We rang to book a table, however we were told that this could not be made on the phone, only through the open table website. I was disappointed with this as having made the phone call, I thought it would only take a minute or two for the customer assistant to make a reservation. Once we arrived at the restaurant, there was a wait before we were taken to our table. We were told we could go up to the carvery whenever we liked, so we went straight up. There was a lengthy queue, unsurprising that it was 1pm and during your peak hours. However, I would have expected there to be more than one chef carving the meat. The chef that was carving, was quite clearly under stress and was very disorganised. This resulting in us not sitting down with our food until 13:40. In the meantime, our drinks had arrived at the table but they were not as we had ordered. Getting the attention of one of your waitresses seemed impossible. When she did come over, we asked her for the bill, knowing that we were already going to be late to return to the office. When it came time for us to pay, there was no one around to take the payment (neither had anyone brought us our bill). We found a waitress that eventually took our payment. The four of us were appalled with the price of your soft drinks. I don't think £2.80 is in any way a reasonable price to pay for a soft drink, which was from the pump and watered down! This spoilt our experience in your restaurant and would put us off returning in the near future, if at all. The main reason being that there is only one carver in your peak hour that held us up by nearly 40 minutes!!!"
