"While our room was beautiful and luxurious, complete with a convenient Nespresso machine, the overall amenities didn't meet the expectations of a five-star establishment. Barnett Hill may not have spa facilities, but the fresh flowers there added a special touch. On the other hand, the spa at Alexander House had a nice aroma, and the rooms smelled pleasant as well. The bed was comfortable, which was a plus.
Sophie, our waitress, was delightful and made our dining experience enjoyable. Additionally, I appreciated the thoughtful note and treat from the staff for our anniversary. However, we faced issues with our TV, which took the staff an hour and multiple visits to finally replace.
The room also had dust and cobwebs, and the noise from the adjoining room was extremely disruptive, making it feel like we were sharing the same space. Unfortunately, Alexander House does not compare to Pennyhill Spa, which truly embodies five-star luxury.
In summary, the rooms at Alexander House didn't feel as luxurious as we had expected for the price we paid. I noticed peeling wallpaper and paint on the doors, and it would have been a nice touch to have heated floors in such a large bathroom, especially considering the noise coming from the next room with the adjoining door."
