"Great food, awful customer service. We were given a table which had spillages and sticky food on it. When I asked if they could clean it, the waitress quite abruptly told me it was clean and that it had just been cleaned and that it must be the sticky cleaning product. I pointed to the sauce and beans on the table and she still disagreed until she put her finger through it, then came and cleaned the table again. The menu stated that the veggie breakfast could be made vegan if you ask, so we asked what the difference would be between the vegan and veggie, to which she replied that the egg would just be left off. We questioned this: “so, no substitutes for the egg but for the full price of the veggie breakfast? Most restaurants tend to offer an alternative” to which she replied (with some attitude) “yes, don’t worry, you’ll get plenty of food, we’re not tight”. When the food came, it was delicious. Cooked well, clearly by a chef who cares a lot. But sadly no one came to ask how our food was and whether we had everything we needed. In addition, no one came to clear our plates or bring us the bill until we went to the till. Finally, just as I went to exit the cafe door, the same waitress walked back into the cafe after clearing plates outside, making me (the customer) stand aside to let her through, which I wouldn’t have minded had she at least said thank you or even acknowledged me with a smile, or a “thank you for coming, see you again soon”. She just ignored me. Needless to say, we won’t be returning."
