Herefordshire, County of
Seasons

Seasons

United Kingdom, WR13 6QG, Herefordshire, County of

Cafés • British • European • Breakfast


"We came last evening for a quiet birthday dinner in the Seasons Restaurant. Unfortunately, being a Monday evening and things being a bit too quiet, we would have been on our own. Instead, we chose to eat in the bar. Any doubts about opting for a second class alternative were quickly dispelled as we were shown to a choice of tables. It rapidly became apparent here was a place where quality and service were uppermost in everyone's mind. Such service, I have rarely seen outside of London.On discovering, after ordering our food, the wine we had chosen was not available, the waitress brought us a choice of two alternatives and the proprietor himself came to apologise personally and waived the charge for the wine. Very impressed.The food itself was beautifully cooked and presented. It couldn't be faulted in any way.When my wife dropped her fork accidentally, within seconds and without asking, a waiter was at her side presenting a fresh fork from a tray. Very impressed again.I had chosen a chocolate sorbet with my crème brulee dessert. Sadly the sorbet had run out, but our waitress took the time to apologise and make several suggestions for a chocolate themed alternative accompaniment. It turned out well. Once again, very impressed.We decided this had been one of the nicest meals we have had in many years. Certainly it ranks in our top 5 ever. The welcome and the service were a refreshing change from the often found mediocrity, especially when eating in the bar rather than a restaurant. We will be returning soon and hope then to sample the promised ambiance of the restaurant.Meanwhile I wish everyone involved here every success for the future. There are too few places like this!"

Coffee#1 Hereford

Coffee#1 Hereford

4-5 High Town, HR1 2AA, Herefordshire, County of, United Kingdom

Cafe • Cafés • Cakes • Breakfast


"This espresso experience at this atrocious coffee shop was about the worst I have had in all my fairly long life. These chains expect you to pay good money in exchange for some often mediocre product with quite often an even lower level of customer service. Coffee #1 in Hereford just beggars belief !!! I asked for an extra hot flat white and a double espresso, with a polite request to first pre-heat both cups. Ignoring my request, (I am just a customer after all) what came up was a flat white of just about an acceptable quality, but the espresso was an unmitigated disaster. A tiny coffee (smaller than other branches of the same brand) in a large ambient temperature cup – basically tepid before it reached the pass. When questioned why serve an espresso in a very large cup just got an abrupt answer that they didn’t have any espresso cups. (They just didn’t seem to think that mattered) So, we have a tepid coffee in a large cup. Clearly the staff couldn’t give a sh*t about the atrocious level of service they expected to be paid for. If you are running a hospitality venue and you claim to be #1 in that market not having correct cups for various types of coffee is like a cocktail bar only having pottery breakfast mugs. No sincere apology, No offer of a refund. I guess staff training is something the management of Coffee #1 don’t bother with, they certainly ought to. One of the biggest problems is that most so called ‘baristas’ in the UK chains do not have respect for the food and drink they serve unlike the true Italian maestros of coffee."