"Based on two great positive experiences of last year, I have booked at the reopening on December 17th a table for 6 people (my family) at 20:30 for a family dinner (all adults). At our arrival the first few minutes were welcomed by a fire alarm that later was explained to us due to a test with the oven in the pizzeria (on Christmas night). We said: these things can happen, let 's enjoy the dinner. We asked for five filet de boeuf. Surprisingly, we were told that there was not. In a restaurant par of a five stars chain as Four Seasons it is weird and unexpected that there is not an executive chef able to plan the food stock after one week opening in full high season. We shift to the only meat available: the joue de boeuf. Nothing to compare to filet but still acceptable. Two of us opted for the Rigatoni Carbonara, expecting quality due to the fact that in the website the restaurant is presented as Italian Specialties with the menu signed by chef Simone Zanoni . We received rigatoni with an egg sauce, with no taste, creamy and with no guanciale rather six (counted) small pieces of bacon. Honestly, unacceptable for a five stars management like the Fours Seasons and a chef like Simone Zanoni. My wife accepted the suggestion of the waiter: ravioli al tartufo. She received tortellini (different in nature and in quality) half-cooked. Service was dedicated but very amatorial: spritz served at the head of the table asking to us to pass each other, and wine serve crossing the arm in the middle of the table. Bottom-line, a Christmas evening transform in a disaster experience."
