Merthyr Tydfil
Frankie Benny's New York Italian Restaurant Bar

Frankie Benny's New York Italian Restaurant Bar

Rhydycar Leisure Centre, CF48 1UT, Merthyr Tydfil, United Kingdom

Pizza • Kebab • European • Vegetarian


"Let’s start with a positive Nice greeting and seated quickly. Downhill from there, we were expecting a full restaurant as it’s half term but it was quiet with lots of empty tables. From what we could tell there were 2 staff serving tables. We waited an hour for someone to take our food order. My 3 year old granddaughter always has the macaroni cheese, it’s her favourite so we ordered that. I ordered vegan wings, vegan pizza and my husband had the calzone and daughter had the pasta. The macaroni cheese came first, the little took one spoonful and wouldn’t say anymore, my daughter commented how different it looked to usual and I tasted it and it tasted exactly like Heinz tinned macaroni. Looked like it too. We called the lady over and asked if the recipe had changed and she said no. We explained it is a favourite of granddaughter and the pasta is usually smaller in size and sauce tastes nicer. She checked with chef who said it definitely wasn’t a new recipe and wasn’t from a tin. The lady got the menu for granddaughter to choose something else. We could see the adult meals sitting on counter (pass) and there they sat, they were joined by more meals and they still sat there. No one came back to ask what we wanted to order for granddaughter to replace the macaroni cheese and no one brought our food, 25 minutes passed as we kept trying to see where any staff were. A table were given their food from the counter and sent it back and then ours came, mine was cold (pizza) husband and daughters were warm. Still no meal for my granddaughter as no order had been taken, the lady realised she hadn’t taken a new order and asked what she wanted, we said she can share ours now as we will be finished by the time hers is cooked and cools down. She was apologetic, offered some fries. We declined. No one asked if we wanted drinks. We had to find cutlery on other tables. It is my granddaughters 3rd birthday today, and we spent over 2 hours in Frankie and bennies for what was a dire service, and awful meal. So disappointing. I’ve added a photo of the macaroni cheese served to us today"

Bessemer Carvery And Grill

Bessemer Carvery And Grill

Hermon Close (Dowlais), CF48 3DP, Merthyr Tydfil, United Kingdom

Cafés • Kebab • Mexican • Fast Food


"I have visited this restaurant several times and had a great time. Tonight, my family of four, including three adults and one child, went for dinner. I asked for a child's carvery, and the young waitress questioned why as I was not a child. I explained that I was not very hungry, and she said she would make an exception this time. Unfortunately, the soup was out of stock, so I ended up ordering a child's carvery for myself, two adult carverys, and a child's nugget meal. When we arrived at the carvery deck, my sister, who was already there, informed me that the waitress had been talking negatively about me wanting a child's carvery until she noticed my sister watching. When we sat down to eat, the waitress kept a close eye on me for no apparent reason. When it came time to pay the bill, we took it to the till to pay. The chef, the young waitress, and another older waitress were all gathered around the till. The waitress asked how we wanted to pay, and when we said by card in three ways, she seemed annoyed and slammed a few things around before collecting the bill at our table. She questioned what I was paying for, and when I mentioned the child's carvery, child's nuggets, and drinks, she informed me that the waitress had been reprimanded for allowing me to order a child's carvery as it was not a usual practice. The older waitress was incredibly rude to all of us. If you are looking for a pleasant dining experience, I would recommend avoiding this place as the staff are rude."