"Sooo hot, asked for heating technician to sort the radiator... still way too hot several hours later, in a cold and windy September. Later, it took 15 mins to get into the place at 10.45pm, eventually being let in by a mate at bar. When in, told abruptly, 'you have a door key ' (we didnt, as was proven- a room key yeah, back door no, and no mention of it on check-in). So, room key is pretty irrelevant w/o access to the building! Finally, on entry, told last orders was at 11, at 11.02m despite we 'd been knocking on the doors and windows of the bar for over 10 mins. She was not for turning, rules are rules of course!!!!. Customer service non existent. Not unique. Don 't stay here, over service."
