Shropshire
The Boat House

The Boat House

Mereside, Ellesmere, SY12 0PA, Shropshire, United Kingdom

Soup • Coffee • Cheese • Salads


"I recently visited for breakfast with a friend. Having ordered our drinks and food it quickly became clear our choice to sit outside was an unwise one due to the number of wasps. We therefore picked up our order and asked a young waitress if we could sit inside due to the issue. She smiled and said of course, please sit where you would like. As the centre room was quite full with only larger tables left we walked into the room on the right to find a smaller table. We sat down and started our much awaited breakfast. Unfortunately, just after settling an older waitress walked in and very abruptly asked where we had come from and why we were sitting there. I explained that we had been outside, but due to the wasps we had come in, we had spoken to a member of staff and been told to sit wherever. The older waitress quickly snapped back at me that we had not been told that and that there was a function in that room later so we needed to move. I explained that it was fine for us to move, but there wasn’t any need to speak to us in such a rude tone. The waitress again snapped back, stating she was not being rude and we shouldn’t have been there and we needed to move. At this point I advised that actually I would rather leave if we were going to be spoken to in such a way, to which the lady just turned and walked away from us. As we were leaving I did speak to the lady behind the bar and said that we were sorry we had left our food and were leaving but unfortunately we weren’t prepared to be spoken to in such a rude way. The same waitress then stepped in again and said she hadn’t been rude to us to which my friend said ‘I’m sorry but you really were’. Clearly this waitress thinks this is a suitable way to speak to customers. Our visit was completely spoilt and not wishing to be insulted any further we left. I have never before been left so astounded and disappointed to the point of leaving a venue before I had barely started the meal I had paid for. We won't be returning or recommending them. I subsequently sent two emails to the manager advising of our awful experience, both emails have gone unanswered. Its clear customer satisfaction is not high on their list of priorities."

Umai Japanese Cuisine

Umai Japanese Cuisine

2 Golden Cross Passage, Shropshire, United Kingdom

Kebab • Sushi • Asian • Japanese


"We have been several times to this restaurant and have enjoyed it in the past. The other day we went and had the sushi sashimi platter and mixed tempura and they were fine. But we ordered green tea and were served Jasmine tea. When I queried this with the server (not Japanese no one who works there is Japanese) she said that that was all they had. I can assure you that Jasmine tea is not green tea and it is not good enough to put green tea on the menu and serve jasmine instead. The worst part of the meal was the beef ramen. Absolutely Horrible. In a creamy white soup with no flavour apart from cream milk? Something insipid and white in any case. I think the server said that it had blended tofu in it or something like that? I have lived in Japan for a year and worked in Japanese restaurants after that for over 3 years and I can assure you that I have never seen, or tasted anything like that. The beef in it was stir fried for goodness sake! 3 minute noodles you cook at home have more flavour. I heard a neighbouring table ask if one of the 3 dishes on their table was actually beef teriyaki so maybe the kitchen was having a bad day. After watching them take down the 'CASH ONLY FOR SATURDAY LUNCH ' signs and paying the added 10% service charge for 2 people at 1630 in the afternoon we will never return. I did feed back that the ramen wa not good enough as we left and the server said that they 'd tell the kitchen. Just don 't go, or if you do see if they 're serving green tea instead of jasmine and just don 't, whatever you do, order the ramen or you can always try it at home by boiling milk and adding instant noodles to that. Seriously that bad. Meal type: Dinner Price per person: £30–40 Food: 2 Service: 3 Atmosphere: 2 Recommended dishes: Sushi, Tempura"