Surrey Heath
The King's Head Harvester

The King's Head Harvester

Guildford Road, GU16 6NR, Surrey Heath, United Kingdom

Cafés • Seafood • Asiatic • Fast Food


"My friends went to the harvester at frimley green on (18/01/2024). I hadn’t been there for many years because of the bad experiences. My friends said that they had changed for the better so I agreed to have a meal with them on 25/01/2024. What a disaster. NEVER AGAIN.. We got there to no welcome. A woman who looked very unhappy showed us to our table. We were told that we couldn’t have any salad until we ordered. We had to order our drinks first. After a while we got our drinks and were allowed to order our meals. We were told a number of meals were not available. We were finally given bowls for the salad. The salad was ok but unfortunately the rolls were stale. When the meals arrived my friend told this lady that her chips were the wrong sort (she had ordered the dirty chips). The woman serving told her that she had got what she ordered. There was a small disagreement and as it didn’t look like the chips were going to be changed my friend decided to keep them. I had a sirloin steak which was burnt and the whole meal was cold. Nobody asked me if my steak was ok so I just ate it. There were seven of us eating and there was a very frosty atmosphere. After our meal we decided to have a pudding. It was at this time that the lady told us that the ice cream machine was not working. We looked at the menu but there was not much we could have because most of the menu was ice cream. We were offered cake and foam cream. We then decided to pay the bill but even this was hard work. We had a 40% discount voucher off the main meal and the lady had trouble working out the bill. There was a discrepancy in the bill. It was at this time that I found out she had given me extra chips. She had asked me when I ordered my meal if I wanted large or small chips. I said large thinking that I wanted fat chips, not fries. I didn’t know that I had ordered extra chips. We paid the bill and could not get out of there fast enough. PLEASE, PLEASE DON’T ANYBODY TALK ME INTO GOING BACK THERE AGAIN."

Linden

Linden

Lime Avenue, Macdonald Frimley Hall Hotel Spa,, Surrey Heath, United Kingdom, GU15 2BG

Pizza • Steak • Asiatic • British


"Had to contact hotel about 5 times to make a reservation for birthday afternoon tea party! Every time someone promised to ring back with arranged time and more details. Nobody did. I had to chase them again and again.On the day we stepped into smelly old and dirty room, where we had to wait for about 40 minutes and then were treated with “not even average” afternoon tea including very dry (with the crust!!! sandwiches and supermarket scones.Tasted old, dry and absolutely disgusting. We were not able to eat it but the worst part – no one mentioned a word about the birthday. BUT it was arranged and promised during the reservation. As food was still there we asked the boxes to take it home and were told there are none. We managed to get a few bits of the foil to wrap it up!!! I still cannot believe it! Well, it went to the bin anyway as no one wanted to eat this trash food.In addition to that the bill was calculated wrong and we had to wait for adjustments for about 20 minutes. On the way back I explained the situation at the reception and nobody cared at all. It was a lie (all waiters were gone, it was nobody around . I was polite and asked for explanations. Someone run to me and told to write email to them with all the details so they could see. I did! Nobody answered .I did write additional to the manager of the hotel and HE DID NOT ANSWER.Shame on you for ruining birthday party, for all your lies, for not even saying sorry for our party, for ignoring my emails!"