"we came in as we had a buy, get a free cream tee pass through the john Lewis Card app. After we had ordered ourselves and sat down, it took about 15 minutes until our tee was brought over us, what we thought was one, but when it was a Sunday afternoon and we reasonably understood. we thought the skorn would follow, but they didn't, in that we waited another 15/20 minutes and nothing came. our table was right next to the counter so we could see that many drinks/kissen/mice are placed on tablets and brought to other tables. we asked one of the servers if we could have the rest of our order, because he had not all come, she said (without apology offered) and checked our table number before she went back behind the counter. but nothing came back and after another 10 minutes we had enough and had to go as we needed to be elsewhere. we went and asked if we could have a refund because it was ridiculous that we would wait for over 45 minutes until a cake is placed on a plate. the dame at the time was the one who had taken our order and we asked where our food was when she passed, but she still looked out that we were angry! she went and got someone else, I guess her manager, who then told us that we could not have a refund because we used a voucher and included our ordering a free article. why that meant that we could not get a refund that I don't know, we didn't ask for the money for two things, just for those we paid. they said the best they could do was give us the objects, and within less than a minute they were piled. Amazing that it could be done so quickly, considering how long we had originally waited! I can't say if the actual cakes were good or not because we had to go somewhere else this afternoon, so they had to be left in a warm car for several hours and until we came home, the pots of the cream had to be thrown away and they had dried out."
