"Having eaten at this establish countless times before during my childhood, it seemed the perfect place to remedy the vestiges of alcohol in our system from the night before. Eagerly, my friends and I downloaded the Pizza Express app, a clever scheme by the restaurant to encourage students such as ourselves to visit the restaurant given the billion pound debt faced by the company. My friends both enjoyed a free dough ball dish for signing up whilst I refrained from ordering due to lack of appetite, saving my deals for another day. The food, as expected, was bog-standard, run-of-the-mill pizza express, food that we have all had before and will most likely have again. This was just about nice enough to justify the expenditure due to lack of proper competition in the area and the proximity of the restaurant. However, that being said, it was slightly sloppy, stodgy and lacking structure, typical to that of pizza express pizzas. No major complaints arose from the quality of the food as it was no different to that purchased usually from pizza express. However, our qualms with the experience arose from the mistreatment of our group by the staff. The attitude of staff was blunt in the settling of the bill, which had to be adjusted only once to include our offers on the app, necessitating the printing of a single extra receipt. This was met with frustration and disdain despite the fact that my friends had never used the app before and were unfamiliar with its operation. Given that my demographic, younger students who may not normally opt to eat there without the deals, is the target of these schemes, I was surprised by such shortness from the staff and at the different treatment given to young adults. That being said, the staff were, on the whole, very helpful. However, it is such a shame that only one waiter in particular ruined the experience over such a trivial issue. On the whole, the food was just about up to standard. However, we left with a bitter taste in our mouths and the desire to leave a review for the first time given that this behaviour was so out of order."
Al Forno
