American Pancakes
Paternoster Chop House

Paternoster Chop House

Warwick Ct., Paternoster Sq., City of London EC4M 7DX, EC4M 7LS, United Kingdom

Wine • Steak • Drinks • British


"Please take this review seriously, because the management team won 't. In summary the food was extremely good but took so long to arrive that a McDonalds burger would have been just as welcome, and the enjoyment of the food was compromised. The efforts to make amends at the restaurant were extremely poor, hence no hope of them taking this seriously Visited on a Saturday evening over Valentine 's weekend, and it was pretty quiet, maybe 11 tables occupied, which it was why it was so surprising that we had to wait so long for food. We ordered main course only, and in the meantime watched another couple (that arrived after us) getting served their starter and main course before we received our food. After serving the other couple their main course something seemed to click with the waitress because she came to our table and reassured us our food would be here soon. When it finally arrived, it came with 2 sauces that we hadn 't ordered because the food had taken so long ... personally I would have ordered the sauces if I wanted them so this was of no interest to me. The food was very good but by this time we were so hungry that the quality of the food was pretty much lost on me. When a different waitress came to collect the plates and I mentioned the long wait she said it was because we 'd ordered chateaubriand which needed 30 mins.... ok, except we 'd waited over an hour. She then spoke to 1st waitress and we were given a complimentary tiny pastry tart each (the size of a £2 coin) because of the long wait. Every table was asked if they were happy to pay the 13.5% service charged when settling their bill, but unsurprisingly we were charged it without given the option to refuse to pay it. It 's not the cheapest place to eat, but as long you don 't turn up hungry and are ok to wait, then you should have a better experience than us."

The Stamford Public House

The Stamford Public House

The Firs, WA14 2TG, Trafford, United Kingdom

Pub • Vegan • British • Vegetarian


"Considering your post what a shame that your manager chose to shame my girlfriend and I on a recent visit for a meal because we are exempt from wearing masks. On two occasions we told staff we were exempt and had it shouted across the establishment that we need to have a mask on as we waited to be seated. Also then for a member of staff to ask us to wait whilst they ask their manager if we are able to be allowed in. Upon being seated the manager, who I have to add has been great on previous recent visits and always welcoming and friendly, then came over and again asked why we didn 't have masks on and that we needed letters as PROOF and that anyone can claim to be exempt . This was done with zero discretion and in front of other customers. There is no legal obligation to provide proof and that is on the official government website, my girlfriend checked this after the manager walked away. We both felt totally embarrassed to have been asked further in front of other customers and to have to be told we have to provide proof of our exemption. The dealing of the whole situation was disgusting and to be spoken to in such a manner for having an exemption. My girlfriend felt we should have said something after the meal but we chose not to. I fully understand this year is a testing time for everyone and especially the hospitality trade at the moment with curfews also but of all days please show some understanding and awareness that people have good reason to be exempt from wearing a mask and beyond a visible reason. I just hope you are more welcome to future customers regarding the wearing of masks and don 't choose to belittle and shame them in front of other customers. There are several reasons for being exempt of wearing a mask, one being them causing distress and anxiety, with relevance to today and your post, so I hope you can please show more understanding in future."