Appetizers
Theo Randall

Theo Randall

1 Hamilton Place London, W1J 7QY, United Kingdom

Pasta • Pizza • Coffee • Italian


"Having stayed and eaten at a number of Intercontinental hotels and always been impressed, I decided to book Sunday brunch at Park Lane for Father’s Day. It sounded good and varied when booking but when we arrived, the restaurant was somewhat underwhelming (poor decor, dimly lit and not at all fitting of a 5* hotel as was the salad and cold buffet. At £70 a head I would have expected far more variety and a higher quality of produce. The bread rolls were cold and relatively tough (and not with the salad buffet at all but with the sweet buffet! Our waiter was very pleasant but clearly new to the role and not particularly responsive. The beef wellington was delicious and the star of the show and for a buffet the vegetables and roast potatoes were well cooked but the chicken looked unappealing and I would have expected whole chickens roasted and served rather than rather pale and unappealing thighs on a heated trolley for a five star hotel. The sweet section was okay but all very cake based and the cheese was again somewhat standard and without crackers, chutney/qunice or fruit. At an additional £8 a coffee, I felt ripped off for what was standard filter coffee at best and £8 for a small Diet Coke also felt steep. At almost £300 for two adults and two children it massively failed to reach expectations and I am unlikely to return to the hotel for any of its dining options in the future as a result. A real disappointment sadly and a waste of money. There are many, many far better options in London for a fraction of the cost…."

Zizzi - Kenilworth

Zizzi - Kenilworth

29 The Square Kenilworth, Warwickshire CV8 1EF, CV8 1HD, United Kingdom

Pizza • Kebab • Sushi • Cafés


"Went here for an impromptu meal for my birthday. The restaurant was empty 3 waiting staff and 2 chefs standing around. We were shown to our table and given a menu. We both have allergies and enquired about the contents of a couple of dishes, we asked if the meals contained onions, to which we were told they didn 't know the ingredients of the dishes. We asked them to check the chef and they didn 't know either. They said it 's all pre prepared and just shrugged. So we aim to order what could be best predicted not to contain onions. Cheesy garlic bread for instance , 10 mins later, I 'm served a dark coloured garlic bread. We try to find staff eventually we get someone to come over and ask what has been served, a cheese and balsamic onion garlic bread , and the manager stated I thought it was ' just you with the issue '. Honestly everything was too much bother, she was fed up when talking, huffing and thrusting a card machine at the end of the meal. No thank you nothing. Mistakes happen fine Mistakes with allergies can be fatal at least apologize. Customer service can go a long way to setting the scene. Dietary restrictions: Food is pre prepared and staff have little to no knowledge about the food they are serving. They didnt ask about allergies as per policy and when offered this information made to feel it was an us issue. They may be aware of common allergies I cannot comment) but beyond this they didn 't want to know. Wheelchair accessibility: There is only a step entry into the restaurant, so not accessible unless you could pull yourself up the step, the restaurant is quite roomy inside for maneuvering."