"This was my first time visiting a Pret chain restaurant, and unfortunately, it will also be my last. The lack of organization was evident from the moment I arrived, with no clear indication of where the queue was located. Despite waiting patiently in front of the till, I was completely ignored by the staff, who failed to acknowledge my presence or guide me to the correct spot. After some time, it became apparent that I was standing in the wrong place along with other customers. When we were finally directed to the correct side, those who arrived after me were served before me, even though I had been waiting longer. To add insult to injury, another customer who arrived later than me was immediately served without any acknowledgment of my prior presence. As a barista myself with a background in hospitality, I found this behavior to be extremely rude and lacking in basic courtesy. Not receiving even a simple apology only served to further disappoint me. It is clear that common decency is lacking in these big chain establishments. I have decided to take my patronage elsewhere, opting to support independent coffee shops or those with a genuine sense of hospitality."
