"This was a family trip with my 2 daughters 4 grandchildren, table for 12.30 with tickets for Windsor Castle time booked was important to us. We had 2 offers with us 40% outside the main or free children meal with every adult meal, it was dependent on whether my oldest grandchild had a child meal or a main as you used. We chose the free children meal with each main as he had a children meal. Everything went well until we waited to order desserts, I had to stand up and ask to order desserts, after two memories the desserts finally appeared after about 35 minutes, although we lacked an Eton measurement and a child ice cream. My Eton Mess, the first to arrive, was pretty 'runny soft' I could have complained, but I started losing the property. 2 of my grandchildren had not drunk the children, 1 had tap water, free and 1 had cola, sweet. The fun really started when I asked about the bill, as well as for 4 children's meals we were charged 4 additional fees, 2 children starters £2,50 each and 2 children ice creams £1,50 per, an additional £8,00 when I was scared it was told 'but you have taken off 3 x £6.95, that was the offer!!!! and the 4 children's meals were included in the bill. After a heated conversation the bill was returned to me, but still £ 4,00 too much, 1 child starter £2,50 1 child ice £ 1.50. Your employee Bertrand was quite Adamant, it was right, in this phase I asked for a calculator and we added the bill manually and guess who was right, ME!!! So I paid and we left. With the waiting for desserts and the confrontation over bill we finally left at 2.45 in my opinion probably an hour was wasted which we had spent in the castle, which was the main reason for our trip this day. What I really find angry is that many foreign visitors are like many other "RIPPED OFF"? We regularly eat in your Reading Henley restaurants and will continue to do this BUT WILL DEFINITELY NOT RETURNING TO WINDSOR. Pizza Next time."
