Banoffee Pie
Smokehouse

Smokehouse

18 Wood Street, WF1 2ED, Wakefield, United Kingdom

Pizza • Steak • Burgers • American


"Came with big family party for my birthday. Extremely disappointed, starters were ok but all came at different times, had to ask a waitress where one was as everyone else had finished theirs and she just looked absolutely clueless as to why we were talking to her. New waiter didn’t even know what dishes he was bringing out and looked at us to answer for him, fair enough he’s new but come on, train your staff the basics. Didn’t get free bottle of wine even though we ordered tapas. One blonde girl walking around just playing with her hair and we didn’t understand the point in her being there, she didn’t do a thing all night, she just looked like she’d got lost. We didn’t get asked if we wanted a drink the whole night, had to keep asking where our mains were, an hour and 45 minutes later they arrived and my ‘jerk’ chicken burger was so bad, the bread sopping wet and falling to bits and the chicken was just plain chicken breast with none of the **** cut off it and slightly seasoned. the ‘manager’ said this was cause the chef had put ‘loads of sauce on it’ but there was no sauce at all, bone dry chicken, didn’t put any spicy sauce in like I asked and when I requested it they brought me a squeezey bottle to do it myself. Cajun chips came plain and when we told them they just sprinkled some Cajun seasoning just on the top, meat was all fatty and sparse on the bbq combo dish, boneless chicken wings were just chicken tenders!!?? The ribs had no meat on at all literally just bone, curry was cold and plain with no flavour to it at all. Everything bang average, staff unbelievably immature, very badly trained with no customer service skills or communication skills. The managers response when we told him all this was ‘I can only apologise’ so we had to request for money to be knocked off our bill, which they did- fair enough but we had to really push for this. Feels like they hire very young staff and don’t bother training them. Honestly a very, very poor experience and would never go back or recommend to anyone. Don’t ignore the bad reviews they’re all very accurate. The only member of staff I appreciated tonight was the girl with the dark hair who first took our order, she was the only one with any customer service skill or any sense."

The Chequers At Loose

The Chequers At Loose

Old Loose Hill, Maidstone, United Kingdom

Pub • Steak • British • Vegetarian


"I feel a bit bad about writing this, but for the first time ever there 's only 1 star and probably the longest comments I 've left. We arrived around 12:15 on a September Thursday after having a walk hungry, we fancied a pub lunch. Staff were pleasant if a bit rushed the young lady behind the bar was on her own and doing the best she could. Several things were off the menu, but we ordered a Curry of the day (Thai Green on this occasion) and sausage mash with gravy. Difficult things to screw up... After a reasonable wait, two small dishes appeared. The Thai Curry was tiny, containing a few small bits of grilled chicken in a fairly anaemic sauce, with a small amount of plain white rice on the side; the two sausages were quite small and on a small bed of mash surrounded by gravy. Both dishes were stone cold. We sent them back. Frankly, if we hadn 't paid in advance, I 'd have left at that point. A few minutes later they re appeared, along with a small dish of sweet chilli sauce and 3 small prawn crackers, two of which were not properly cooked (still solid in parts, i.e. not cooked hot or long enough). The sausages were now hot, the mash lukewarm and the gravy cloying and still pretty cold. Being fair, the very small sausages were quite tasty, but the mash was under/not seasoned and the gravy had little flavour, no onion or anything even vaguely interesting, and was still cold. The curry was a disgrace. The rice was flaccid and tasteless, the curry had almost no flavour and the chicken was watery, and pretty grim (tasteless too). Tiny portion as well. We left the curry. I did eat the sausage mash as I was really hungry, but in retrospect wished I hadn 't. I almost never leave food anywhere in the world, but I left that curry. I 'm not sure how dishes that bad could be let out of any kitchen. We complained to the waitress (who was doing her best) she asked us not to leave and a minute or two later refunded our main courses with an apology. I felt for her as she was doing her best as front of house when the kitchen was a shocker. Note that we didn 't ask for a refund or even hint, they just provided it. I 've never asked for a refund. It 's sad, as these days rural pubs need to do things right, but this wasn 't just small things; everything they could have done wrong with those two dishes they did wrong. Nothing cooked from fresh, nothing checked before leaving the kitchen, tasteless food, tiny portions, cold."