"Absolute joke of a place So Friday night at 7:40pm, I order food to be delivered at 9:15pm. 9:30pm comes and goes and there's no sign of our delivery. Phoned Pizza Hut no answer just ringing out. Food eventually turned up half...an hour late, virtually cold, dried up. Tried to phone to complain yet again, no answer! Saturday afternoon went into the actual place and asked to speak to the manager. Manager, Shane, came to speak to me apoloigsed and said that it wasn't good enough. Gave me two options free meal of the same value or I could phone a number about a refund as I paid online. I told him I'd have the phone number. He returned with £20 cash and said I shouldn't do this but I'll refund you the £20 plus give you £20 credit for a meal. Just give it 24 hours and then you can phone your order through A few days later we decided that we migh as well use the £20 credit. Once again, the phone rang and rang and rang. Eventually, on the third attempt of calling, someone answered the phone but said there was no record of any credit. I asked to speak to Shane and he said the manager was out and could I call back in 10 minutes. I asked if anyone would actually answer the phone in 10 minutes. He said that they weren't trained to answer the phone, which I said was ridiculous as anyone can answer a phone. I clarified that Shane would be back in 10 minutes and was told no, Chris is the manager tonight. I told them to forget it. About 10 minutes later, my phone rang and it was Pizza Hut. The man apologised for being out and said that there was £20 credit. I asked him why the others didn't answer the phone and he said they weren't trained to. He then went on to say, between you and me, the manager couldn't organise a party in a brothel. I said that it was disgraceful and unprofessional for him to say stuff like that and he reiterated that it was true. I asked his name but he refused to give it saying I don't have to tell you. I said that the earlier person that I spoke to said that Chris was the manager tonight and he said NO I'M NOT THE MANAGER I told him to forget the order as we woould go elsewhere rather than otder from this charade! I said that I would be leaving a bad review and was told, GO AHEAD IF YOU WANT TO WASTE YOUR TIME AVOID THIS PLACE AT ALL COSTS ITS A POOR QUALITY FRANCHISE!"
