"it's sad to see how every visit in tokii, the service goes simply continuous. on my recent visit I was told that they could not serve me because the kitchen was not ready for the afternoon tea set I requested. they place the responsibility on open table and blame it on a communication error between the app and them. it was clear, however, that the restaurant had shown the reservation on the screen and since there were 5 hours from my booking to the actual date, there was enough time to inform us about the missing availability. the host offered to book us for another time, but this is not sufficient compensation for all guests who travel all the way to try out their products only to be put on the door. I acknowledge that it is not quite tokii fault, but as a hotel restaurant that is proud of its hospitality, there is much more to wish than that."
