"Absolutely appalling customer service from the owner. For the past 5 months, we 've enjoyed our time at the pub – great food and excellent staff, except for the owner. However, my recent experience was highly disappointing. I ordered a children 's chicken dinner for my dog, which the bar staff confirmed was fine and in a joking manner, advising me not to feed her from the plate When the meal arrived, I placed it in a dog bowl and began cutting it into smaller pieces. The owner 's response was completely unacceptable. She shouted across the bar, making me uncomfortable, and then came within inches of my face to drill me for what I’ve done, telling me I’m not in my living room. A piece of advice for Sophia: treat the locals as kindly as you do the tourists. If two staff members told me it was okay to feed my dog, there 's no reason to shout at me. And for those still reading this review, be cautious about sitting before 6 pm. She approached us at 5:50, cleared the menu we were reading for our 6pm order. She proceeded to inform us this table is now reserved and then pointed out 5 other tables we also can’t sit at. She eventually allowed us to sit at the table under the T.V. We ended up eating there, only for her to remove the reserved sign from our original table and casually remark, You could have sat there, oh well. I don 't know how things are done in Spain, but here in the UK, we value kindness, especially when you 're representing your own business. Sincerely, Louis x"
Beef Madras
