Pubs • Steak • Cakes • British
"Stopped coming here a year ago because of many issues, but reluctantly retuned early June to find the place had transformed back to what i remembered from years gone. Warm and welcoming with a lovely atmosphere. Everything was a plus the staff were so friendly one Emily in particular. We as a family thought new owners had taken over. As the management seemed different and to be fair the food was amazing. and despite the cost this was a treat that was truly worth it. We all couldn't wait to return. However fast forward a few months we all returned as a group to be so disappointed in the whole experience. The atmosphere we loved seemed to have disappeared and the feeling of warmth had gone. service was average but the food was so below par. we decided to ask why this had happened but was met by rudeness on a great scale by a young man claiming to be the assistant. Who claimed no one else had complained so what was the problem. No apology at all. We were goin to ask for a full refund but my wife decided to leave as she was too upset. The Manager came out as we left. too late if me and my whole party were concerned. I'm sure he was the Chef before, Perhaps he should return to the kitchen. This has always been considered a treat at the bunk what with the cost of living crisis. But myself and my friends will now spend our money somewhere else where you can get real value for money where people know what customer service and standards really are and your given that feeling that you would love to return. Here none of us will return and hope this review and experience may help others when thinking of treating themselves or using those extra pennies that are precious. Have no idea what is goin on here what a disaster. We all felt Cheated."
Kebab • Asiatic • Mexican • Seafood
"Lovely looking restaurant. Wasn't very busy when we ate. My steak was warm my partners was very nice. One of my side didn't even arrive until until I had finished my steak even though I was told it was coming when food was delivered and then had to ask again and still waited 15 minutes. Partner also rang 4 days before as it was my birthday and in the day to remind asking if they could do a surprise for me (I didn't know until we had left) and nothing even though they had told her they would. We had paid 165 quid which is a lot of money for us. But service was awful and didn't have prawns in stock either. Will defo not be returning. Much better places t9 visit in the area.."
French • Hotels • Bar-lounge • Contemporary
"We used this venue a couole of weeks ago for a birthday dinner in the private dining room. The food was fantastic until we realised that the allergens had not been disclosed correctly and my aunt who is gluten intolerant was given the wrong meal. The wait staff were totally apologetic and luckily my aunt had not eaten too much of the meal however what was more concerning was when I was speaking to the manager I was rudely interpreted by a gentleman asking me “what my problem was”. The manager looked extremely nervous and explained this man was actually the owner of the venue. I explained the situation to him to which he replied with a raised voice “it’s sorted now isn’t it, why are you out here moaning and making me look stupid”. I was that taken aback that I just left and went back to the dining room and carried on as to not ruin my grandmother’s birthday however I felt it important to let people know as I will not be returning and will be encouraging friends and family not to dine there due to the possibility of ever having to encounter such bad behaviour whilst being paying customers."
