Beyond Meat Burger
Steak And Company Leicester Square

Steak And Company Leicester Square

Irving Street, WC2H 0HA, City of London,Westminster, United Kingdom

Steak • British • European • Steakhouse


"I wouldn’t normally turn to Tripadvisor to write a slightly negative review but I couldn’t find the restaurants contact details to email direct so here goes… I firstly want to say that the staff here were very attentive, friendly and righted the wrongs that were done with ease and efficiently but these wrongs shouldn’t have happened in the first place. The restaurant is very chaotic. It is in Leicester Square so I’m sure it’s always busy but it seemed very disorganised. We were a table of 7 and only 3 of us ordered starters. 2 of those came out and then we had to chase the 3rd. To which the waiter said they were preparing it now. But it should have been prepared and come out all at the same time. Particularly when it was a cold starter. We then waited a while for the mains and had to chase again. I don’t mind a little time between courses but this was too long. I got given a steak with 2 sauces on and no butter. Trying to get the attention of a waiter was very hard. I eventually got someone and asked why there were 2 sauces on my plate. They didn’t know why and asked which sauce I had ordered. I said peppercorn and they placed the sauce on my plate and took the other one away. In all this confusion our sides had been left on an empty table near ours. The waiter asked if we needed anything else and we said “the sides on the table over there would be nice”. I tried my steak and it was perfectly cooked and then proceeded to pour my sauce over my steak and a mushroom fell out of the pot. Now I’m ALLERGIC to mushrooms and so now my steak is now inedible. I caught the attention of what looked like a manager as they were in plain clothes. I explained what had happened to which she asked me what sauce I had ordered and had I told someone about my mushroom allergy. I said I had told the waiter at the beginning of the meal when we ordered so no excuse to give me the wrong sauce. The sauces do look the same but maybe they should be labelled somehow especially when there’s allergies around. I got given a new steak within a few minutes. It was cold but not covered in mushroom sauce so that’s a bonus. The food was good I can’t fault that but something needs to be done about the service and attention to deal. I also ordered a butter to go with my steak which never appeared even after asking multiple times. I would recommend the food of this restaurant but just prepare yourself for a chaotic dinner."

Vivre

Vivre

Sofitel London Heathrow Terminal 5, TW6 2GD, Hillingdon, United Kingdom

Pizza • Steak • Asian • Italian


"We had booked a table for 7.30 pm dinner and after waiting in line we’re shown to a table. The table next to us was very very loud and discussing business on a Saturday night. We could not hear each other above their din. After 30 minutes a waiter came to take our order and we asked for a quieter table. We were told to walk outside to the terrace. Essentially this is an area in the thoroughfare of the hotel (inside) behind a wooden low fence. After another 20 minutes I went to find a waiter who said he would come out to take our order. After another 10 minutes I went and found another server. The waiter I had seen before recognised me and hit his hand on his head and came out to us. The starter was delicious but we had to chase up the bottle of wine and never got our glasses of water. When the main course was delivered by a lady she said “Bon appetit” but we said we couldn’t eat without cutlery. She promised us some but we never saw her again. After 5 minutes my husband went and found cutlery because his fish and chips were getting cold. My shepherds pie was tasteless, lots of potato and a thin layer of lamb in a watery tasteless gravy. Nobody ever came back to check on us. They add a discretionary 12.5% tip for a service charge which I didn’t think they deserved so we took the bill to the desk and told the manager of our experience. He blames the management for trying to reduce staff and told us it was our own fault because we voted for Brexit. I pointed out to him I didn’t. He said it is like that every night. He removed the service charge and 20% off the food which was fair but next time I stay at the Sofitel I will bring a picnic and save a pot of money and disappointment."