"I must say that my experience at lunch today was incredibly disappointing. I had been looking for a suitable place to enjoy a quiet lunch with my Grandmother before visiting an exhibition at the British Museum. Starting on a positive note, the staff were excellent at providing a pre-lunch Gin Tonic in the hotel before we moved into the dinning room. Unfortunately after that things started to go down hill. The dinning room was deserted for lunch on a Saturday. As it later became apparent, this was intentional. Two groups of walk-ins were turned away and told that the restaurant was “fully booked” despite it only having only two people in it. This is a restaurant that clearly doesn’t want your business. On the food quality, I had ordered the fishcake starter which was to be served with a poached egg. The poached egg had been boiled to an inch of its life. The yolk was rock hard and going grey. I am not certain how such an error could occur in a restaurant that only had two diners. Further my Tuna from the Grill menu was barely cooked at all. Despite these issue the bill also proved challenging. Firstly, I had to remind them that our drinks had not been added to the bill. Secondly, despite the issues they had still had the nerve to add a 12.5% gratuity to the bill. At no point when we were leaving did they attempt to apologise. For those reading to the end of this review, do not visit this “non-restaurant”, they clearly do not value their customers."
