Beyond Meat Burger
Sage Site Belfast South

Sage Site Belfast South

231 Lisburn Road, Northern Ireland, Belfast, BT97EN, BT9 7EN, United Kingdom

Juice • British • Fast Food • International


"AVOID SAGE AT ALL COSTS. I rarely write reviews but had to make an exception for this place, for the sake of sparing others the experience we had. Where do I begin? Arrived at the “restaurant” (if you can call it that and staff were nowhere to be seen. Restaurant has a somewhat ‘eery’ feel to it with such strange decor. Took around 20 minutes until manager finally brought out the menu. After ordering was told several items missing. Food took a long time to arrive and when it did was given to the WRONG TABLE (HELLO COVID?! . Manager took plates downstairs to kitchen for a few minutes before bringing them back out to our table? (Now might be a good time to mention that the customer toilets are literally in the kitchen weird? Food was poor. Advertised as Beyond Meat burger but they brought out the much cheaper Moving Mountains burger was still charged the same extortionate £13.95 for this. … the other half of our order never arrived. At this point we were feeling pretty upset with the service so requested the bill. Manager brought out a handwritten note with various prices on it (these did not match up with the advertised prices on both the menu and the Deliveroo app . Manager informed us at the end of our meal that the card machine is out of service and told me to drive several minutes to the nearest ATM. Manager then changed his mind and told us to pay via the Deliveroo app, with the knowledge that this adds an additional service charge. Manager proceeded to stand behind/lean over my partner and take her phone out of her hands. He was adamant that we didn’t know what we were doing and behaved in a very intimidating manner. I asked the manager if I could speak to him in private away from the customers. I explained that we were unhappy with the service we had received by referring to the several points mentioned above. Myself a vegan of 6 years, I expressed to him that I care a lot about the success of small businesses such as his and suggested that menu pricing could be more clear, the advertised products actually being served etc. He became very defensive and hostile, blaming my partner for several things that had happened and alternating between reasonings behind the price discrepancies. “If you didn’t like what I was doing and I made you feel unsafe, why don’t you speak up? You are a grown adult.” … those were his words to my partner. BE WARNED: many of the Google reviews and hygiene rating is from previous owners Eat Street, not Sage."

Vivre

Vivre

Sofitel London Heathrow Terminal 5, TW6 2GD, Hillingdon, United Kingdom

Pizza • Steak • Italian • European


"We had booked a table for 7.30 pm dinner and after waiting in line we’re shown to a table. The table next to us was very very loud and discussing business on a Saturday night. We could not hear each other above their din. After 30 minutes a waiter came to take our order and we asked for a quieter table. We were told to walk outside to the terrace. Essentially this is an area in the thoroughfare of the hotel (inside) behind a wooden low fence. After another 20 minutes I went to find a waiter who said he would come out to take our order. After another 10 minutes I went and found another server. The waiter I had seen before recognised me and hit his hand on his head and came out to us. The starter was delicious but we had to chase up the bottle of wine and never got our glasses of water. When the main course was delivered by a lady she said “Bon appetit” but we said we couldn’t eat without cutlery. She promised us some but we never saw her again. After 5 minutes my husband went and found cutlery because his fish and chips were getting cold. My shepherds pie was tasteless, lots of potato and a thin layer of lamb in a watery tasteless gravy. Nobody ever came back to check on us. They add a discretionary 12.5% tip for a service charge which I didn’t think they deserved so we took the bill to the desk and told the manager of our experience. He blames the management for trying to reduce staff and told us it was our own fault because we voted for Brexit. I pointed out to him I didn’t. He said it is like that every night. He removed the service charge and 20% off the food which was fair but next time I stay at the Sofitel I will bring a picnic and save a pot of money and disappointment."