Black Forest Martini
Afternoon Tea at Malmaison Edinburgh

Afternoon Tea at Malmaison Edinburgh

1 Tower Place LeithEdinburgh EH6 7BZ, Midlothian, United Kingdom

Tea • Food • Hotels • 4-star


"I booked this hotel as a weekend getaway for my partner and I on the basis that we have used Malmaison before in Aberdeen and it was great Sadly this stay was a disaster. I originally booked one suite for the Saturday night but wanted to extend the stay and also stop Friday night. For two weeks leading up to the stay I emailed the hotel, called the hotel and got no response so in frustration booked a second room for the Friday night independently When we arrived and I explained the situation the desk staff were just plain rude and unhelpful, there was no greeting, no small talk no experience whatsoever Sadly it only got worse. The Friday night was a smaller suite which was a nice room and well furnished but of course we had to check out of this after breakfast (which was okay). Holding the luggage for us for the day seemed to be a massive drama When we returned around and checked in to the larger suite again there was not even a smile from the staff as I paid over Once up in the room there was no robes, the towels were dirty, no hot water, no water by the bed etc When we checked out the next day and I complained they offered to refund breakfast and that was it. So in summary, the first room was the second the experience was worth a Trevel Lodge room. I will not be staying there again which is a shame as it is well located and the local bars and restaurants were great."