"I have been coming to this restaurant on and off for a few years, and every time I have encountered issues. Despite this, I kept coming back because the food is actually quite good. However, my most recent visit yesterday was the final straw. It seems like this establishment does not learn from its mistakes. I was told that I could no longer request a cocktail that was not on the menu (which had never been an issue before) because the waitress was unfamiliar with it. The food for my family of four arrived quickly, so quick that our drinks (1 lemonade, 2 mocktails, and 1 cocktail) had not yet been served. After inquiring about them, we were told that the barman was new. Despite this, we had to ask twice for a jug of water in the meantime, as we had no beverages. Strangely, the barman had no trouble making drinks for a couple who arrived after us. Our drinks still had not arrived after 45 minutes, and when they did, they came after we had already finished our meal. We sent them back. After speaking with one of the managers, who acknowledged our frustrations and attributed the issues to staff shortages due to illness (not new staff), we paid and left. To the owners of Blue Zenzer, you run a subpar business and should consider closing. It is clear that the customer is not a priority for you, and it feels like you take us for granted. Harrow would not miss your presence."
