Calves Liver
Gables

Gables

14-16 Newgate Street Village Hertford, Hertfordshire SG13 8RA, United Kingdom

Steak • Pasta • Italian • Seafood


"Firstly, I am somewhat amazed at the reviews theis venue has based on our visit on Saturday evening. We arrived 45 minutes early for our table for 4 persons at 7.30pm as I had called ahead at lunchtime asking if they had a bar area that we could sit and select from the menu in advance of being seated in the restaurant. I was given the impression that they had a lavish area for this purpose. However, this was not the case and we were shown to our table on arrival which was probably the worst location in the restaurant that was sparse of diners at that time. I will elaborate on our table location as it made for a negative night. It was a circular table placed in a “gap” between the original restaurant area and what appeared to be an extension to the restaurant. This gap did have curtains that could have been closed which would have curtailed guests and staff squeezing between the wall and one of our chairs but when asked the Owner said he would not close them……. In fairness, “Theo” the Owner did offer the choice another two alternative tables but both were in no better location! We sat and ordered drinks and were provided with menus. The drinks arrived in a timely fashion and were made fine. I also ordered some wine which was decanted and allowed time to breath before being served. The wine was an Amorone but the year did not warrant the price he was charging but nonetheless was quite good. We placed our food order and in doing so I asked if chef would add a simple fried egg to top the steak I had ordered. I was told by Theo that he was down a number of staff on the evening shift and could not provide the egg. How many people would we have needed to fry an egg???? To be honest the whole experience was not worth almost £500.00 even though the food fine. We also found it disturbing the way Theo tried to control the waiting staff this may have been because they were young or new to the role but we felt that the staff did a good job and didn’t need micro managing! I am always curious when a front of house individual, who gives the impression he is in total control, loses the plot mid service. I did tell Theo I would give a poor review and he pretty much dismissed me so I dug a little deeper and it would appear the restaurant has suffered financial issues in the very recent past…….. this information is in the public domaine through Google. All in all we were so disappointed with a venue that appears to have a wealth of happy diners from their reviews……. It’s NOT that good Guys!!!"

Franklins

Franklins

157 Lordship Lane London, SE22 8HX, United Kingdom

Pubs • Steak • Drinks • British


"I went to Franklins to treat my Mum to a Valentine’s Day dinner. Staff, particularly the waitress serving us, were initially friendly and we were seated quickly. Our orders were taken quickly but it was downhill from there. We had to wait over 20 mins to receive our drinks and I noticed the couple next to us that were seated a good 15 mins after us were already drinking from a bottle of wine. We waited over 45 minutes for our starters and were only served after we asked (the couple next to use were served their starters before us). Similar to our starters, we had to wait over 30 mins for our main and we had to ask for updates twice. We were told the kitchen were having issues and I was offered a glass of wine. We were finally served our main (again, the couple next to us were served their main before us) to which mine was bland. After over 20 minutes waiting for our desert (during which the couple next to us left after finishing their desert and paying), I asked for an update and I was told the kitchen was busy today. After discussing with my mum we decided to cancel the desert so we could leave as it had already been 2 hours since we had been seated. The waitress explained the deserts were ready but I insisted we leave as it had been over 2 hours since we had been seated. The waitress then brought the bill. It had no discount on the set menu (I expected they would’ve applied this automatically based on the constant delays) and it included service charge. After I requested the service charge be removed, the waitress walked off visibly agitated in a huff. After returning with the new receipt she then asked me “have you ever worked in hospitality?” This is unacceptable. My mother and I were clearly subjected to very poor service and to be asked that question after I, rightly, requested the service charge be removed is quite frankly rude. Being busy is not an excuse for poor service. Accept the number of diners you can handle whilst still providing good service. This ruined dinner with my mother. I would not recommend this restaurant. Update: The owner has since contacted me, apologised, offered me a full refund and an opportunity to return with some drinks on them"

Galu Grill

Galu Grill

30 Norkway Surrey Banstead, Surrey SM7 1PB, United Kingdom

Pizza • Cafés • Seafood • Fast Food


"I visited my elderly Mum today, she suggested going to the Derby Arms for a roast dinner as she'd eaten there recently with my sister. However they were fully booked, so I looked online and found Galu. The reviews were great and my Mum has only ever heard good things from friends and neighbours. So I called and booked for 12:45 Sunday 21st Jan 2024. We were both pleasantly surprised to see roast dinners on the menu ... Mum order lamb and I ordered beef part of their set menu. When the dinners arrived, you could see straight away that the lamb was Very Fatty (not even crispy) when my my tried eating it, it was both tough and chewy! As for the beef, this was cooked ok and edible, although I asked for the beef to be medium, but it was more well done. The waiter came over to ask if the meal was ok, I highlighted how the lamb was... the manager then came over and offered my Mum a slice of beef to compensate, bearing in mind she ordered lamb. Mum subsequently found that some of her roast potatoes were hard inside! I finished my meal, but could see Mum really didn't enjoy hers leaving a substantial amount on her plate, and having tried her lamb it really was inedible! We were then offered a full list of desserts rather than the set menu, having chocolate brownie and creme brûlée (both were gorgeous) When the bill arrived, I was hoping they would have somehow made amends, but alas no ... as Mum doesn't like to cause a fuss and it was her treat, I decided not to say anything, although the staff manager could tell we weren't happy. Having come from East Sussex for the day and regularly have great Sunday roasts in local pubs, I was hoping for something special in this restaurant, but sadly that wasn't the case. In fact it's probably one of the worst roast dinners I've had in a long time. I very much doubt we'll return ..."

The Fortnum’s Bar Restaurant At Royal Exchange

The Fortnum’s Bar Restaurant At Royal Exchange

The Royal Exchange Bank, London, United Kingdom

Tea • Drinks • British • Chocolate


"이 리뷰는 한국어와 영어로 쓰였습니다. This reciew is written in both Korean and English. 포트넘 앰 메이슨 차를 사려고 방문한 곳인데 피카딜리쪽보다 확실히 사람도 적고 조용한 분위기라 편하게 쇼핑할 수 있어요. 그리고 정말 정말 직원분이 친절함!!! 부담가지도 않으면서도 자세히 설명해주고 잘 응대해주셔서 쇼핑하는 내내 매우 기분이 좋았습니다 이름을 못 물어봐서 어떤 직원분인진 모르겠지만 ㅠ 지금까지 돌아다닌 유명한 기념품 쇼핑 플레이스 중에서 그 분 응대가 제일 좋았습니다. 피카딜리쪽보다는 아무래도 관광객이 덜 와서 그런 것 같긴 해요. 차 종류는 제 기억으로는 따로 패키지에 골라서 파는 것 말고 일반 틴케이스로 파는 건 다 있습니다. 특별한 건 여기에서만 파는 royal exchange blend가 있는데 전 royal blend보다 더 맘에 들어서 그걸로 삼 ㅎㅎ 그리고 이 매장이 포트넘 앤 메이슨 매장 중에 가장 최근에 생긴 지점이라네요. 깨끗한 곳에서 비교적 차분하게 쇼핑하실 분은 추천드립니다! I went this place to buy Fortnum Mason tea for presents and this place is definitely better place to buy teas than the one in piccadilly. The staffs here are super friendly which made the whole shopping experience extremly satisfying. It is much less crowded than the piccadilly store so you can take your time. If you are not up to buy the Rare teas which are only offered in individual packaging, you would be able to find everything you want. Also you can buy in individual packaging for normal teas if you want to. It has a special blend named Royal Exchange Blend only sold in this store. I prefer this one to the original royal blend. This store is the latest built one among the Fortnum Masons so it is super clean. I highly recommend this place!!!"

Old Butchers

Old Butchers

7 Park St, Stow-on-the-Wold GL54 1AQ, GL54 1BU, Cheltenham, United Kingdom

Kebab • Mexican • Asiatic • British


"Me and my boyfriend went for our 5th year anniversary meal. They messed our booking up as we had to cancel our first booking but they were under different email addresses and we were told they had sorted it. We arrived to a woman who eventually gave us a table after we had tried to explain they had cancelled the wrong booking even though I had emailed from a different email address and they had confirmed the previous one has been cancelled the day before we made the second booking, she still told us it wasn’t the restaurant fault and we weren’t bothered as accidents happen… The food was average at best, nothing special what so ever, I got the fish and chips and the fish was extremely greasy and I found some black plastic in my fish, however I did not complain as I have good manners and didn’t want to cause an issue as we were there for a celebration. My boyfriend has allergies and could not eat coleslaw so we asked for it to be removed…his burger arrived with coleslaw inside!!! Luckily I had realised and warned him before something serious happened and we asked for a replacement which took 15 minutes! I had almost finished my meal by that point. I ordered a sticky toffee pudding and it was completely dry inside, I was struggling to get my spoon through it and we did not finish it. The cocktail and beer was average and overpriced. Paid for a coke, came in a small glass with more ice than anything and wasn’t even half a can. The most strange thing was that when we asked for the service charge of £8 to be removed…a very old woman with short hair and large glasses and clearly a temper issue came over and spoke to us horribly and questioned why we had asked for it to be removed. I told her the fish I got was very greasy and the cake was very dry, she did not like my honest reply and started to raise her voice which was very unprofessional, I was so shocked with her tone of voice and then she of all people asked us to leave when we refused to pay the service charge and I told her it was discretionary as it said on the menu. Disgusting treatment from what I’m assuming is the manager and I’ve seen other reviews now that have complained about the same woman. Honestly so disappointing as we went for a celebration and someone had to ruin a nice day for us, hope she gets some help with herself or finds a job more suited to her hopefully away from members of the public. Any further questions please email."