Mushrooms
Novapizza Vegan Kitchen

Novapizza Vegan Kitchen

42 Howe StreetEH3 6TH, Edinburgh, United Kingdom

Pizza • Pasta • Italian • Vegetarian


"Was visiting Edinburgh with my family for the weekend having travelled to Scotland from the states. Thought I booked in for dinner on the Sunday but turns out I booked for the Saturday my mistake. However, when I phoned them up (having received a missed call from the restaurant) and realized the error, they were completely apathetic. I explained the situation and requested a cancellation for Saturday and a table for Sunday. I was told they didn 't have any availability for Sunday and that I was too late they had already charged me £20 per person for my Saturday booking (that 's £60 for the three of us). I asked if that could be cancelled and they said there was nothing they could do. In no way did they attempt to accommodate my family for us to actually be able to eat there. I understand a cover charge for last minute bookings and in my experience this is maybe £5 per head or £10 if the booking is for parties of 6 or more. This restaurant had full availability when I went to book (one of the reasons why I didn 't realize I had gotten my days wrong) More importantly THERE WERE NO TERMS/CONDITIONS DETAILING I WOULD BE CHARGED when I went through the booking process. I never checked a box in fact I unchecked the marketing promotion boxes. It wasn 't until I went back and looked at my confirmation email which you receive AFTER you make the booking that I saw this: CREDIT CARD POLICY This restaurant requires a credit card to secure this booking. All credit card information will be processed securely. No shows or cancellations less than 1 day in advance will be subject to a charge of £20 per person. Changes to guest count made less than 1 day in advance will be subject to a charge of £20 per person. This is ONLY detailed on the confirmation emails for bookings made same day NOT for bookings made in advance, but they still charge you if you cancel within a day of the booking regardless. So even if I had noticed my mistake immediately after booking, I STILL WOULD HAVE BEEN CHARGED even though I they don 't make you aware of the charge until after it 's too late."

The Square Fish Café

The Square Fish Café

The Square, Maidstone, United Kingdom

Fish • Full • Wine • Meat


"Fine food and Issues Decided to visit as the reviews were mainly great. Arrived to find it looked ten minutes after due to be open. They were just opening the door. I went in and quickly used the toilet, not flushed by last person that used it! It's a well laid out, well decorated restaurant. I chose the Escargots as my starter, well cooked with a very small amount of sauce sadly no tongs to hold the shell. They were 6 very nice molluscs. The main was an absolutely sensational tasty seafood salad. Interesting dressing on a generous variety of sea food and nice salad. I had ordered a lime and soda, it transpired they had no lime so someone went out to buy some and could only get lemon, which was ok. When it came to the desert I liked the idea of four of them but ordered the lemon tart. A few minutes later the lady running front of house (I later discovered it was her first day in post!! Returned hugely apologetic telling me sadly they had no lemon tart. I chose the cherry clafouti and a few minutes later the young lady came back devastated to tell me they had none of that either! I eventually had a brownie, which she didn't charge me for. Must confess it didn't excite and the supplied ice cream was quite crystallised as if it had been refrozen. The table next to me were told they had no more Escargot, so clearly they opened with only one portion available. Front of house was good, 2/3 of the food I had was great but clearly someone needs to sort out the kitchen too many problems to give customers confidence of availability. Was it worth the trip? Oh yes but they have some serious organisational issues to resolve."