"This Costa in the past has been consistently good, this time not so. Whats gone wrong? Firstly fridge completely empty, nothing in it, then cake display rubbish, staff really slow, not even that busy but they talking amongst themselves didn't help. The tables certainly not socially distanced! Lots were not cleaned. Member of staff even although people waiting, taking photo of coffee they had made! This place needs an overhaul, felt nothing like christmassy, no effort made to make it inviting and warm. Would not be first on list for next visit soon."