Chicken Chili Chicken Chili
House of Zen Seaburn

House of Zen Seaburn

Whitburn RoadTyne and Wear SR6 8AA, Sunderland, United Kingdom

Meat • Asian • Pasta • Fusion


"First time visiting with my partner and month old. We were running a bit late as we struggled to find parking so of course I rang up to let them know we’d be about minutes late shouldn’t of been an issue! I was spoken to so rudely by a man who said “so you’re minutes late and going to be another minutes?” I explained the situation and he then hung up. I’ve worked in hospitality for years and I know, as would anyone, that this is not the way to speak to your customers! When we arrived the only man working was the manager which makes this even worse as it was obviously him who I had spoke to on the phone. A manager should definitely not be speaking to customers like this. We were then sat in an area of the restaurant that was right at the back where no other customers were sat!! There was plenty of nicer tables further at the front and I feel like the manager sat us here as punishment for being late?!?! If I wasn’t breastfeeding then I would have pulled him up on this but since we wanted a quieter area then we just sat there. The service was slow to being with, I think we had been forgotten about as we were so far back. The food was nice and the rest of the staff were great. But the way I was spoke to was out of order and to be honest he’s lucky he even had our custom after being spoke to like that before even arriving! We spoke to the manager at the end about the poor service we had received and he didn’t seem bothered in the slightest! Lovely restaurant with lovely views but the owners should be choosing more carefully as to who they let run this place!!! So disappointing"