Chicken Masala Chicken Masala
Cibo

Cibo

34 South Street, CM23 3AG, East Hertfordshire, United Kingdom

Pizza • Pasta • Italian • Cocktail


"We have been to this local restaurant a few times before and everything was good but unfortunately it was very different this time. Firstly we had to stand and wait, even though we had booked. It would have been nice to be offered a drink. Once seated I ordered a tuna steak which came with a Sicilian dressing and oregano chips and I asked for it to be cooked medium. When I tasted the tuna it was extremely dry and there was no sign of pinkness. I spoke to the waiter and he took it to the chef. He then came back with the tuna and said that the chef said it was medium! I again said that it was extremely dry. After more discussion he said they would do another one for me. I was happy with this. Around 5 minutes later another gentleman, who I think is the owner, came and it soon became clear that another tuna steak was not being prepared! He again said that the steak was medium and offered to bring me a raw one if I wasn’t happy with medium!! He was clearly annoyed and although he offered to make me something else, I felt very uncomfortable with his manner, and decided against this. He didn’t charge us for the tuna. On leaving, I went up to the owner just to say that we had been to the restaurant many times before and it was always good so this time was a shame however his response was very defensive and the conversation turned quite nasty. At the end he more or less threw us out his restaurant! Regardless of whether he agreed that the tuna steak was cooked correctly this is really no way to treat customers. Needless to say, we will never return."