"I ordered takeout from Anna's Thai for the second time on February 4th, and I must say, this was the worst customer service I have ever encountered. When I called to place an order for delivery, I was told that I had to order online. Before I could respond, the person on the other end of the line hung up. Despite enjoying the food previously, I placed an order with the expectation that my delivery would arrive within an hour. After an hour and 20 minutes passed, I had to call twice as they kept telling me the driver was on the way, first in 5-6 minutes and then 3 minutes. Unfortunately, my partner, who is diabetic, was becoming unwell due to his sugar levels, so I cancelled the order and demanded a refund. I was then told that the driver mistook my neighbour for the one who ordered (clearly not reading the order properly) and that they would prepare another meal for us. I rushed out to get an alternative takeaway to avoid further delays, only to find out that our food was being accepted by our so-called neighbour (the driver asked if the food was for them at the specific door number). This was essentially theft and shocking. When I confronted the driver about this and why he was giving our food to someone else, he wanted to give it back to me, which is against Health Safety regulations. I declined and asked him to take the food back. The driver then swore at me, got back in the car, and sped off. Although the restaurant responded to my email quickly, they have not taken any accountability for the situation, claiming that they don't have control over the drivers' behavior once they leave the shop, and their only responsibility is to drop off the food. I am still waiting to see if they will acknowledge their failure to meet customer expectations. My advice: do not order from Anna's Thai."
