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Hagley Kebab House Bearwood

Hagley Kebab House Bearwood

505 Hagley Rd, Smethwick, Birmingham, B664AX, B66 4AX, United Kingdom

Pizza • Kebab • Chicken • Mediterranean


"Went here yesterday have ended up with food poisoning today. We ordered chicken jalfrezi, lamb curry 2 shish kebabs, with naans. They listed on their menus they have aloo gobhi and chicken saag but when you ask it’s all non existent. The naans were rock hard as if the dough had been sitting for god knows how long, the lamb had virtually no lamb in there only big lamb bones, the chicken jalfrezi was watery, with raw peppers floating around and the tiniest morsels of chicken ever! The shish kebab took 25 mins to get to our table and they were grey, smelt like cheese and after regretfully taking a bite it was confirmed that the chicken was clearly off and inedible. The gaffa also over charged us when she seen the extra money in our hand and took a fiver just for the fun of it! Never experienced such poor quality food in my life! The gaffa who likes to pretend she is not the gaffa should take responsibility for her business rather than shouting on the phone and then hiding away when we had come to get our money back. Maybe if you paid attention to the quality of your food you wouldnt be so argumentative defensive over food that is unfortunately out of date smells very unpleasant. The gaffa needs a wake up call if she believes the food is edible let alone nice. Won’t be coming back here ever again that’s for sure! Do your best to avoid unless management changes."

Wok To Box

Wok To Box

80 Crwys Rd, Cardiff, CF244NP, United Kingdom

Food • Asiatic • Seafood • Fast Food


"I had a previous bad encounter with noodle box back last year when I was called a liar by the management. I ordered calamari and was sent some sort of round things. I rang up to obviously inform them of their mistake and the manager...actually turned round and said you’re a liar we can tell the difference between calamari and the item I had been sent. I had to send a photo to the managers phone to show them what they sent and I was told oh well we can’t all be perfect as you obviously are. Tonight after begging from the children to order I gave in. The food was piping hot and in all fairness very tasty. However there was a portion of calamari missing. I rang the store straight away to inform them of their mistake and was told no you got what you ordered. I brought up my order on their app and once again was told I hadn’t ordered it. The manager then told me I couldn’t add up as I hadn’t been charged. Once I broke down my receipt to him and went through each addition separately he finally admitted defeat. I was then told at 18:22 the missing item would be with me within half an hour to an hour. I rang back at 19:31 to enquire where my food was and was told someone would call me back. 19:48 still no call so I rang back 4 times before my call was finally answered to be spoken to by the same gentleman I had initially spoken to and was told that it would be with me within 15 minutes. He telephoned me at 20:04 to be told he was just leaving the shop and he’d ring me when he was in my road and I could go out and collect it from him as he obviously can’t be bothered to bring it to my door. The food is great I’m not going to lie but the customer service is beyond appalling from the counter staff to the management. It’s now 20:17 and it’s only just turned up and was told we’ve given you a complimentary can...really?? I personally will NEVER order off this restaurant and I really suggest people follow suit. I can honestly say I’ve never been treated as poorly by any other restaurant or takeaway and I really suggest the management look at their own attitude and management skills and then look at the whole staff as a complete unit. Bad management is toxic and it shows in the way your staff treat your customers. Absolutely hands the worst customer service in the whole of Cardiff."