Chicken Sausage Chicken Sausage
Azita

Azita

35 Bucklersbury, Hitchin SG5 1BG, United Kingdom, North Hertfordshire

Spanish • European • Mediterranean • Delivery Services


"Went for dinner here recently. The restaurant is clean and looks good. Atmosphere is nice and tables well spaced. Staff were welcoming and accomodating, especially as we hadn't booked a table. Unfortunately it went seriously even dangerously wrong with the food... When ordering tapas we let the server know that I have an allergy. They provided their allery menu, showing which dishes are safe for various allergies (great! . So we ordered appropriately and repeated the allergy. When our food came out it looked good BUT we ourselves spotted that half the dishes had been covered in what Im allergic to. Fortunately I ate very little before we realised. This is really careless and potentially dangerous for allergy sufferers, as well as causing problems for those with intolerances enforced dietary restrictions. Fortunately my allergy doesn't cause anaphylaxis, so it wasn't life threatening in this case, but mistakes like this could have serious implications. They replaced the dishes plate cutlery and were apologetic, but honestly it was obvious that they didn't grasp how serious this sort of thing could be for others. There was no offer of a discount or a refund on our bill; not that I expect things for free, but maybe for a couple of the affected dishes as a gesture. I had to travel home via train afterwards whilst having an allergic reaction and it took about 24 hours to recover fully. Not fun. So I won't be returning here ever again because I just can't risk this happening. And obviously I cannot recommend to anyone with any allergies or dietary requirements. If you go here and any of your party have any such concerns, be seriously careful. This really isn't good enough in 2023."