Chickenburger Chickenburger
Swan And Cygnet

Swan And Cygnet

Main Street, Kingston upon Hull, City of, United Kingdom

Meat • Steak • Asiatic • Chicken


"If you’ve got kids swan and cygnet is not the place to go. Me my sister in law, mother in law, my son (age 1), daughter and niece (both age 3) booked a table at 4:45 so bare in mind a respectable family hour for...a “family pub” Ten minutes after sat down a lady came and shushed my son I didn’t think anything of it I thought she was just joking and communicating with him as he was making noises as a one year old does. Very happy and chatty noises. Ten minutes goes by and another young girl this time came over and said could you ask the children to be quiet please.. My answer was he’s one years old you can’t just make them be quiet so she apologised and said it’s fine don’t worry. Another ten minutes goes by and the older lady comes back over and says “I’m sorry but you need to make them be quiet” So my daughter and neice were sat giggling and chatting they wasn’t misbehaving and certainly wasn’t be disruptive to any other tables in the “family pub”. They remained at the table and wasn’t running around. Our food came and the beef was literally still mooing.. I understand some people like it like that but they never even asked a preference on how we’d like it cooking. My mother in laws was inedible and mine wasn’t much better! We told the staff as they cleared the table how we couldn’t eat the meat but they wasn’t bothered in the slightest. We asked for the bill left the money and went to leave. As we left we told the staff how they made us feel and they continued to make out how bad our children were when in reality just because they wasn’t sat at the table with iPads and ear phones on like most children in there they didn’t like it! All three children are very happy children and I strongly disagree with how we have been treat. We come in regular, recommend it to family and friends and even supported them a lot throughout covid buying food to take away! If Covid was to teach businesses anything it should be to appreciate and respect their customers. Especially the regular ones. Myself and my family will not be returning and I will not be recommending them again. Very disappointed and angry with how we have just been treat."