Chips & Gravy
Nicky's Fish Bar

Nicky's Fish Bar

20 Osmaston Road, Derby, DE12HR, DE1 2HR, United Kingdom

Fish • Kebab • Coffee • Seafood


"My lady and myself arrived at lunchtime on Friday. We used the left hand entrance to the restaurant. Normally we love a bit of haddock, but we were on a budget that day so we went with one of the specials. Lets say 'special ' was not exactly fair play. We used to use Nikki 's as a fish and chips venue and always found them to be of top quality. This is the first time we sampled the other side of the business. I ordered a Cumberland sausage, with mash, gravy and a Yorkshire pud. My better half ordered a lasagne and chips. Service was wonderful and our server was very attentive, cheery and polite. The atmosphere of the place was good. The crowd was bustling and those who passed us seemed to be pleased with their meals. Looking back, I 'm pretty sure they ordered the fish! The food arrived very quickly and was piping hot. My Cumberland wasn 't bad, but didn 't live up to the price of the plate. It was almost lost in gravy and onions. The mash was good, but again, not really up to the what was charged. My Wife 's lasagne tasted good, but was spongy and dry, having been prepared earlier and microwaved. I was generally OK, if slightly disappointed in my meal, until I bit into the Yorkshire pudding. Oh dear. It was one of those cheap ones you get in bag at Iceland. Not even a large one, but a tiny little one. It wasn 't at all light, fluffy, eggy or even tasting of Yorkshire pudding. It was tough and tasteless like plastic. Awful! My wife finished her meal and past me the remainder of her chips to finish off. The chips were a revelation. They were light and fluffy and had that batter tasted edge to them. They were gorgeous, fresh and perfectly done. With a start, I realised that this was the highlight of both our meals the chips! I don 't think that either of us would dare a visit to the restaurant again after our experience. Lunch for two was just shy of £20, and that was with sticking to the 'specials '. The quality of the food most definitely did NOT live up to the price tag! If you do go, maybe you 'll have better luck with the fish bar menu?"

Cafe Santos

Cafe Santos

6 Mesnes Street, WN1 1UW, Wigan, United Kingdom

Cafe • Cafés • Mexican • Seafood


"I normally visit Starbucks but in the interest of supporting local businesses I visited this cafe on Friday and had their jacket potato special which is advertised on the A board outside. I visited on Monday and ordered food off the menu, the menu also advertises 30% off for NHS staff which the waitress processed for me on the Monday. Today I visited and the lady taking my order informed me the jacket potato special was unavailable although advertised on the A board outside. I proceeded to order off the normal menu, showed my badge and asked to receive the 30% off for NHS staff. The lady serving me was unable to use the calculator to work out how much it would cost so I helped her, paid the bill and sat at a table. The lady approached my table to inform me I owed her money as it should have been 20% off for NHS staff, not 30%. I showed her the menu which stated 30% off and told her I received 30% off on my previous two recent visits. The lady insisted it had always been 20% off and walked off to the kitchen. I could hear her discussing the situation loudly in the kitchen and didn’t appreciate her behaviour, tone of voice or attitude towards customers. I went to the counter and asked for my money back as I didn’t wish to sit in the cafe and eat any longer. The lady told me she didn’t know how to process a refund to my card and shrugged her shoulders and blanked stared at me. I demanded my refund to which she gave me my refund in cash. Although it was only a dispute between a difference of 10% discount I won’t be visiting again. The advertising is incorrect on the menu and rather than this be acknowledged and corrected, I experienced such bad behaviour from a lady which seemed like she was the owner. I’d rather visit Starbucks and pay more for my food and be treated well than visit this local business and be treated badly."