"The last two times we have visited, we have have had to wait over 45 minutes for food. First time because there was only one chef (and, to be fair, we were warned about this and restricted choices on arrival). Last Saturday, it was because 'unexpected numbers arrived '. But it was a) a match day at Etihad Stadium (most of people there were, like us City Fans) and b) the weekend after a rail strike. Both of these events could have been planned for. We used to love coming to Carluccios before matches, lovely staff, good staff and good service. Now we are seriously considering making other arrangements. And you STILL haven 't sorted out the plumbing. Gents loos have been out of action for weeks now. Can 't recommend you now, I 'm afraid."