Chocolate Éclair
The Plantation

The Plantation

53 Cliff Drive Canford Cliffs Poole, Dorset BH13 7JF, BH13 7JG, United Kingdom

Meat • Beer • Steak • British


"Terrible service and very rude manager. Our family of was seated in the conservatory on a windy and rainy Sunday lunchtime. Unfortunately the table was placed in front of an external door which was opened and closed by waiting staff and the manager at...least times during our meal. Needless to say this was very cold and windy and sent napkins etc on the table flying each time. I politely asked the waitresses twice if there was another way they could access the table in the outside seating area. They apologised and at times used an alternative route but still continued to frequently open and close the door. Our own waitress Eloise was very polite and as helpful as possible in the circumstances. She offered to move us to another table but by this time we were half way through our meal and the kids were fully settled. Despite speaking to waiting staff twice the manager (who was amongst those continually opening the door) avoided eye contact. Eventually a guest from outside opened the door to come in and a large gust of wind ripped it off its hinges, knocking over a standard lamp on to my year old son. My husband tried to help the waitress lift the door back on to its hinges to no avail. At this stage the manager came over to try to fix the door and my husband made a comment about it being opened and closed so often on a windy day. Our waitress moved us to another table so the children could finish their desserts. The manager then came over and accosted my husband for speaking to him about the door! When my husband replied that he had avoided us until another guest broke the door and my son was hit by a lamp he simply walked away. No reduction in the bill or apology. I expressed to the waitress that we appreciated her help but the manager is terrible. Food was ok. We will not be back."

Wivenhoe House

Wivenhoe House

Wivenhoe Park, Wivenhoe I-CO4 3SQ, United Kingdom

Vegan • British • European • Vegetarian


"We decided to book a room at Wivenhoe house hotel for my 26th birthday. We were greeted by Gabrielle, who said happy birthday and got us checked in. I added to the booking that it was my birthday and was pleasantly surprised to see the hotel room decorated when we arrived. What was even more surprising, is that my boyfriend decided to propose there and then in the beautiful hotel room. From then on, we were treated with a full red carpet. We asked for some Prosecco to be brought up, and were greeted by Vusi, the Front of House Manager and Lionel, who I assume was in charge of the restaurant. They arrived with chocolate covered strawberries and a warm congratulations which was wonderful. Lionel also assured us not to rush in order to make it for our dinner reservations but to take our time, which was lovely. When we went down for dinner, we were greeted by Vincenzo and Lionel who helped us open our Prosecco (we failed to get the cork out lol). We were swept away to our table which was decorated with small crystals and our meals were amazing, especially since our Prosecco was topped up all evening and displayed beautifully in an ice bucket. We received these beautifully displayed plates that said Happy Birthday and Congratulations. It seemed that all the staff were aware of our celebration and we received many congratulations. We went back to our room and ordered some hot chocolates which were lovely. The next morning, we decided to have breakfast which was a beautiful spread, after breakfast, we decided to head back to our room to relax and we decided to finish our day off with afternoon tea. Afternoon tea was wonderful, We were greeted once again by Vincenzo, who assured us that we could come in before our reservation time, The table was decorated once again and I received a beautifully decorated plate saying happy birthday with chocolate covered strawberries. We said goodbye to all the staff and checked out, It was lovely to say goodbye to Gabrielle again who checked us in. Our stay was magical and wonderful. Every member of staff that we met made us feel special and at home. The red carpet was pulled out and we received such special treatment. We have decided to return for my Fiance's birthday at the end of the month because it was that wonderful. Thank you once again (Apologies if I have spelt names wrong)"