"We have been going to Ma Kellys for years and sadly today will be our last ever visit. Ordered our normal treat large cod and chips, front of house service no issues at all, in fact, felt extremely sorry for the young lady who had...to put up with the complaints whilst we were there. Had to wait over minutes for our food, my large cod looked like it had been in the fryer for days and was not large and had hardly any fish inside the batter and the chips were suppose to be freshly cooked but again looked like and felt they had been in the fryer for the same amount of time as the code. My other half’s large cod was extremely small and when we asked, apparently it’s now done on weight but the cod was taken back and re-arrived with the same chips but with another potion of cod. At the same time, another couple had already sent their meals back because chips and side orders were cold. I asked to speak to the manager but heard him say he couldn’t come out and then sent a young lad out but I asked to speak to the manager and an angry looking chap came out, said a half hearted sorry and my other half asked for a refund, the manager then disappeared and the same young man re-appeared to complete the refund, I sarcastically said that the manager couldn’t be bothered to complete the refund, he then decided to show up again and another half hearted apology. Two other couples were also asking for refunds. Such a shame, used to be a lovely treat for tasty fish and chips but sadly no more."
