Chocolate Fudge Cake (Vg)
Devonly Pies Falkirk

Devonly Pies Falkirk

Frankie Benny's, Unit 17, Central Retail Park, Falkirk, FK11LW, FK1 1LW, United Kingdom

Pizza • Cafés • Kebab • European


"Myself and my friend went to Nandos’s Falkirk for dinner on 3/4/22 and had a very unpleasant experience right from the start. When entering the restaurant we were refused entry due to having no masks (which we understand) as we had just simply forgotten to bring them. After purchasing masks from a nearby shop and returning to the restaurant we were seated to then see that around 5 or 6 staff members who were in the kitchen we’re wearing their masks below their chin for the entirety of our visit. Additional to this, we watched multiple large groups enter the restaurant without masks and had been given seats. We are fully understanding of the mask requirements however if you’re asking one person to wear a mask then surely you must ask all customers entering the building to also do so as well as your own staff who are cooking our food. Not only are the staff handling my food, but we were asked to find masks for a 2 second journey from the door to our table where we were able to take them off anyway and received table service the entire time so what was the purpose of refusing us for the sake of having a mask on for seconds? Lastly, when ordering our food we both ordered separate however placed our orders at the same time. I received my meal whilst my friend waited an additional 15 minutes to receive her food. So what was planned to be a meal together ended up with us eating at complete separate times. I have worked in fast food restaurants who deliver table service and from experience we were always advised to prepare all the food for one table at the same time so that this would not happen. We are very disappointed with our experience today and will not be back to Falkirk Nandos."