Devonly Pies Falkirk

Frankie Benny's, Unit 17, Central Retail Park, Falkirk, FK11LW, FK1 1LW, United Kingdom

🛍 Pizza, Cafés, Kebab, European

4.1 💬 4114 Reviews
Devonly Pies Falkirk

Phone: +441324621781,+441324639236

Address: Frankie Benny's, Unit 17, Central Retail Park, Falkirk, FK11LW, FK1 1LW, United Kingdom

City: Falkirk

Dishes: 13

Reviews: 4114

Website: http://www.nandos.co.uk/restaurants/falkirk

"My daughter, grandson and I visited on Saturday 7.05pm we were told 25 minutes wait even though the place wasn’t busy . I asked how long for take away as my grandson is 5 and not the most patient she said 15mins. 7.30pm I asked how much longer as people had their food and came in after us. Finally 7.45 an apology was made however it should not have taken that long and the error should have been picked up sooner. I approached the manager who apologised but he was more focused on a situation going on to the side of me asking me what’s happened there as we heard plates smash. Chaos firefighter can only describe the service in this Nando’s we won’t be back"

Menu - 13 options

All prices are estimates.

Paddy Paddy

Amazing food, very lovely helpful staff. Highly recommend

Address

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Reviews

Jamie
Jamie

Great Nandos! Quick service and always tasty. Staff are friendly too.


Bartosz
Bartosz

Very tasty and fresh food. Friendly, helpful and efficient staff. Will definitely recommend and visit again


Ahairy
Ahairy

Typical Nando’s, the service was excellent but it was quite cold inside the building hence the 3 stars for atmosphere


Amanda
Amanda

Food was just as any other nandos, service was fine, definitely not the best. Got sat underneath an unclean lamp shade table was sticking to my had


Mary
Mary

The food was really nice. I had mushroom and halloumi. You order at the till and staff were kind. I just felt that the furniture was a bit uncomfortable.


Peter
Peter

Food was delicious and amazing the Service from the young girl serving my table was amazing she was polite and smiley I can't remember her name but she was totally amazing and very professional and helpful.


Claire
Claire

What a lovely place. Staff are so friendly. Manager was absolutely amazing. I took my child here for his birthday and she couldn’t have been nicer chatting to my son. We would like to give her 10 stars. The food was delicious and the desert was to die for. Thanks so much. We will be back very soon.


KM
KM

First sit in meal here. Used the QR code to order. Slick ordering and quick service. All went to plan. Food good and good to see lots of desserts from which to choose. Reasonable cost given we had starters, mains, desserts and drinks. No complaints. Thanks to the staff for the service. Special mention to Meisha, who like dll the staff was very busy, but still found the time to be cheerful and extra helpful eleven to point if holding door open and saying goodbye and thanks.


Karen
Karen

My daughter, grandson and I visited on Saturday 7.05pm we were told 25 minutes wait even though the place wasn’t busy . I asked how long for take away as my grandson is 5 and not the most patient she said 15mins. 7.30pm I asked how much longer as people had their food and came in after us. Finally 7.45 an apology was made however it should not have taken that long and the error should have been picked up sooner. I approached the manager who apologised but he was more focused on a situation going on to the side of me asking me what’s happened there as we heard plates smash. Chaos firefighter can only describe the service in this Nando’s we won’t be back

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal.
  • European

Amenities

  • Takeout
  • Seating
  • Barbecue
  • Free Wifi

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1 Union Street, Falkirk, United Kingdom

Food • Indian • European • Vegetarian


"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"