Phone: +441324632222
Address: 1 Union Street, Falkirk, United Kingdom
City: Falkirk
Dishes: 35
Reviews: 2285
Website: https://www.facebook.com/pg/masalaramfalkirk/about/?ref=page_internal
"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"
Menu - 35 options
All prices are estimates.
Korma
Rich and creamy curry featuring tender meat or vegetables simmered in a blend of aromatic spices, coconut milk, and yogurt.
Raita
A refreshing yogurt-based side dish with cucumber, spices, and herbs, perfect for balancing out spicy flavors.
Karahi
A spicy and aromatic curry dish cooked with tender pieces of meat and bell peppers, rich in a blend of traditional spices.
Plain Nan
A soft, leavened Indian bread baked in a tandoor, perfect for scooping up curries or enjoying alone.
Rogan Josh
Rogan Josh: A rich and aromatic curry with tender pieces of meat simmered in a blend of spices, yogurt, and tomatoes.
Garlic Nan
Soft, warm Indian flatbread infused with the rich flavor of garlic, perfect for pairing with curries and dips.
Onion Bhaji
Crispy, deep-fried onion fritters seasoned with aromatic spices, served as a popular appetizer.
Carrot Halwa
A warm, spiced Indian dessert made with grated carrots, simmered in milk, sugar, and ghee, garnished with nuts.
Fish Fingers
Crispy golden-brown fish fingers served with a tangy tartar sauce.
Chicken Tikka
Marinated chicken pieces grilled to perfection, served with fresh herbs and spices, offering a savory and aromatic delight.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
Chicken Pakora
Deep-fried chicken fritters marinated with spices, crispy on the outside, tender inside.
Chicken Burger
Grilled chicken breast, lettuce, tomato, and mayo on a toasted bun. Deliciously satisfying and perfect for any meal.
Chicken Nuggets
Crispy, golden-brown chicken nuggets perfect for dipping, made with tender, juicy chicken.
Goan Fish Curry
A spicy and tangy fish curry from Goa, flavored with coconut milk, tamarind, and a blend of traditional spices.
Gayle
The food and service were excellent. The prices were very affordable.
Address
Reviews
Cherise
The food at this restaurant is delightful and the staff is wonderful. I will definitely return in the future.
User
Amazing restaurant, Amazing food and service. Thank you to the lovely Sonia for my free treat for being a first time customer x
User
Really friendly and welcoming staff, incredibly tasty dishes. Just the right balance of attentiveness and efficiency. Amazing Peshwari Naan!
User
The owners are amazing and very chatty, have Great food, quick to receive also once ordered. Third time being here with work colleagues and it does not dissapoint. Will continue to come back. well done staff xx
User
Amazing meal tonight after a last minute booking. Service was so friendly and efficient. Food came quickly and was so fresh and flavourful. Meat was tender and the naan was the best I've had! Will definitely be back.
User
Love masala ram, the owners are always so friendly and remember you, the staff are lovely and friendly, nothing is ever an issue, we have been going for a good number of years now. Chicken tikka is to die for and the platter as a...starter. Xx
User
Been a loyal costumer for years and never had a bad meal. Ordered on Christmas Eve and revived an odd looking korma with a hair in it. Phoned up to make them aware and woman was deny deny deny and bit my head off accusing...us of lying even though lying wouldn’t benefit us as I was just making them aware but she was nothing but rude very poor costumer service won’t be back. She reminded me off some of the owners on kitchen nightmares lol.
User
First time customers for a takeaway. Takeaway meal ordered at on a Saturday, which we all know is a busy time but if we knew it would arrive at we'd have ordered elsewhere. When we called to politely check on progress, we were...met with attitude from Leah and given the answer well that's what happens if you order via Just Eat !!!!!!!!!!!!!! don't think Just Eat will be happy with that attitude When it did arrive the driver went to Brightons first then Polmont !! it was disappointing. The nan, rice and pakoras were lovely to be fair, the lamb in the bhuna was chuch and the chicken in the Korma was like rubber. The price was which is a disgrace for the quality. Mutton not lamb and a broiler h...
Pete
Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at...
Categories
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Indian Savor the rich flavors and aromatic spices of India with our authentic Indian cuisine. From savory curries to freshly baked naan, experience a diverse array of dishes that capture the essence of traditional Indian cooking.
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European Delight in a culinary journey across Europe with our exquisitely crafted menu, featuring authentic dishes from France, Italy, Spain, and beyond, using the freshest ingredients to bring traditional flavors to life.
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Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.
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Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.
Amenities
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Beer
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Wine
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Takeout
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Seating
