"I begrudge having to write this review, however I am appalled by the service (or lack of) from the red lion. I’ve tried to contact them several times and have been ignored, which is especially frustrating since the manger replied to a review a few days ago. We made a booking of 20+ for my partner’s birthday in June. Although the food was lovely, the service was not. Firstly, we were left waiting a while for the food even though it was preordered. Secondly, each person had to go to the bar to order drinks as staff did not take orders from the table even though it was on one tab. They were clearly understaffed on the night, considering the size of our party. Thirdly, there was an issue with the preorder of desserts and some people did not receive a dessert and were not informed until the rest of the group had theirs. The lady dealing with this was also quite rude and did not offer a resolution. Finally, there was a dispute about the bill and I’ve emailed the manager several times as some items cannot be attributed to anyone in the party but have not received a response. Emails were sent on 28/06, 03/07 and 15/07. It really is a shame as we’ve been here before and enjoyed the food, but it is safe to say that none of the party will be returning and the customer service received is unsatisfactory. Again, I would have been happy to resolve this but feel forced to write a review due to the lack of response."
