"New staff turnover is evident. So, in recent experiences, staff are finding their feet. As always we are patient and kind, but I do feel this impacts customer experience. We did wait 40 minutes on Sunday before we got a drink from entering the dining area. We have found this averages around 25 minutes for the first drink delivery at the Harrow when served in the dining area. There seems to be some disparity between dining area and bar (i.e. something needs improving here), where folks can newly walk into the bar area and get served before the diners who are patiently waiting. There seems to be no fair balance worked out here. My advise to people at the moment is to go to the bar, get your drink, then sit down with it, that way you are hydrated whilst you wait for service and someone to take your order and the subsequent wait for it to arrive. The food is 7/10 seemingly to me, always a little on the overcooked side. But at least it's hot and tastes alright. I would never see the harrow as excelling in the food stakes, but it's never pretended to be. Its at the end of the day, convenient, reasonable good, they try, and as long as they smile and try to not let the punter wait too long, it will trundle along nicely and will always be well visited."
