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The Inn On The Pond

The Inn On The Pond

Nutfield Marsh Road, Tandridge, United Kingdom

Pub • Steak • Vegan • British


"Oh Dear! What a difference 2 weeks can make. My daughter (who lives in Farringdon), and I, visited on 21st April and had a lovely meal in a very pleasant environment. Fantastic, we thought, somewhere lovely that we can get to easily from Merstham station, and it accommodates dogs. So, when my daughter and her partner came for a visit on Friday 3rd May, we rushed to get there in plenty of time (kitchen closes at 20.00), and arrived at 19.15 having already read the menu and having decided on our meals. Unfortunately this was a completely different dining experience. No one came to take our drinks order so we had to go looking for a member of staff. We found the staff having a very sociable time with each other but with no one engaging with the customers to ensure all was in order. Our waiter was lovely but clearly inexperienced and getting absolutely no support from the 'team '. Two of our mains were incorrect, and after a 20 minute wait for the missing portions of chips, we decided that we wouldn 't bother because we had eaten the rest of the meal. Our desserts were very obviously micro waved not a problem but were delivered to our table in stages, and the final plate of sticky toffee pudding was returned because it was cold. Desserts that had been specifically ordered with custard were delivered with ice cream. It was now 21.15 and so we decided not to push our luck and didn 't have coffees. When my husband, and then my daughter, approached what appeared to be a more senior member of staff, his response to their concerns was blasé and very unsupportive of his team throwing the chef and the waiter under the proverbial bus, in front of customers, is not the best way to manage a customer service situation. We alluded to Fawlty Towers all evening, and fully expected Manuel from Barcelona to show up, but after a while the farcical humour of the situation wore very thin and spoiled our family get together. Such a shame but we 'll definitely be swerving this 'restaurant ' (unless the owners take control of the situation and engage in a very robust training session with the staff)."

The Angel At Hetton

The Angel At Hetton

The Angel Inn, Hetton, United Kingdom

Pub • Pubs • Coffee • British


"Visited the Angel Hetton recently and have mixed feelings. We were aware the Angel had changed hands but didn 't fully appreciate the TOTAL change we were going to. Anybody who previously loved the Angel Inn must realise this has now gone both in ambience, decor, staff and food. The Angel Hetton is a totally different place, the decor is now wood, concrete, grey, sparse and I have to say a little cold. The Bar top is an absolute amazing piece of art work and the new wooden bench seating with funny built in seat pads is somewhat uncomfortable but functional. We had lunch through in the Restaurant which has not changed layout but again the colour pallet is now grey...... grey, grey, grey! The atmosphere even though it was busy was hushed and just lacking, maybe we came on an off day? The menu is small and very 'fine dining ' focused, the food was wonderful and all our party enjoyed each course, you will no longer find any 'Old Angel ' favourites like 'Money Bags ' or 'Sticky Toffee Pud ', the dishes now are small, perfectly formed, and there is the presence of foam which always amuses me when I dine at fine dining establishments. Staff are pleasant and efficient, the lady sommelier was very good and had a lovely bubbly disposition. Would I return? Yes but probably in the evening and with the knowledge that the Angel is now a modern, fine dine restaurant rather than the warm, comfortable good food Inn it used to be. Price wise there isn 't a great deal of difference but some of the party did go off the lunch set menu. We were away in an adult group, I would bring my children here but they are over 12 years old, I would not be overly comfortable bringing young children here as I have in the past though. The food is something special and will surely encourage a new breed of diners to the Angel, I will be interested to see its future development."