Dessert
Afternoon Tea Lounge At The Tamburlaine

Afternoon Tea Lounge At The Tamburlaine

27-29 Station Road, Cambridge, United Kingdom

Tea • Soup • Cheese • European


"We had gone for afternoon tea for our birthday and had stated that one of us was vegetarian and the other was pescatarian on our notes when placing the booking. We were greeted by the restaurant manager who referred to our booking and we mentioned again our requirements and she fully understood this. We sat down and was greeted by the waitress who was very pleasant and offered us the tea menu which was amazing, however when bringing out the sandwiches, both sandwiches appeared with meat on them. When we spotted this, she apologized and went back to the kitchen. We then had to wait another 20 minutes for the sandwiches to come out. The Pescatarian came first and had one tiny piece of rocket with the salmon, then the vegan sandwiches came out. All 4 sandwiches were cream cheese and cucumber. All 4! Considering this is a 5* hotel, this was ridiculous to pay £22.50 for 4 of the same simple sandwiches and on top of that, the bread was stale. We made another complaint about the bread and 20 minutes went by and we were given brand new sandwiches. The vegan sandwiches had changed with a selection of sandwich fillings that were much better, after approaching the waitress to explain it was ridiculous I was paying £22.50 for the same sandwiches I could make at home. The bread was still stale, but after 3 attempts of getting sandwiches we just gave up. The Manager of the restaurant was very sweet and her customer service was outstanding. She came over and apologised about the mix up, offered us some champagne or mocktails (we were over the whole experience and just wanted to leave), gave us her business card and said that the afternoon tea was on the house. The whole experience was dreadful, I would never recommend this place to anyone. It is a shame as the manager's customer service was really good, however the whole experience was just ruined."

La Piazzetta Horsham

La Piazzetta Horsham

United Kingdom, RH12 1TH, Horsham

Pizza • Pasta • Italian • Pizzeria


"My partner and I went to La Piazetta on a Friday night for his birthday as we both love Italian food and previously had very good experiences there, however something has gone seriously downhill in the past year as we have had two bad experiences there now! The first of these two experiences the service was great however the food was not up to standard of what we have had previously however it was a busy Saturday night so we put it down to it being busy and just agreed it was fine however the experience we had on Friday the 20th of October was extremely bad! My partner has also been recently diagnosed with gluten and dairy intolerance which was mentioned on the booking we made. My partner had the Gamberoni Piccanti and I had the Fungghi Gorgonzola as starters, my starter was very nice however my partners was not as he had a maximum of 4-5 Prawns which to be honest was not worth £9.95 at all! For mains my partner had a gluten free vegan pizza with roasted vegetables and I had the Linguini Marinara and we were not happy at all! The pizza was burnt on one side and very pasty to the taste on the other edge, with minimal pizza sauce, a small handful of vegan cheese, 1 tiny bit of pepper, 2 slices of masserated aubergine and 2 small slices of half grilled courgette! My linguini was a pale of what I had previously when I ordered this dish! I had several empty mussel shells, 2 pieces of Squid and Prawns, and about 3 clams, but when I had this dish before it had almost double the amount of everything and tasted fresh instead of a sauce that tasted premade and a brought in product with a handful of herbs chucked in. I don 't know if the chef has changed or if they have had to drastically cut costs or what I have no idea however I would not recommend this place to anyone where before I would go away ranting and raving about this restaurant! We also did not recieve a checkback once while we were there! Nobody came to ask about our food or if everything was okay, this to me is a bad sign in a restaurant seeing as I work in the industry myself and know how food service in restaurants works. When we spoke to one of the servers about the meal she said she would speak to her manager and she didn 't come back with a resolution to the problem she just gave us the bill with the pizza removed which I requested. I would not recommend this place to anyone as it is currently stands because it has certainly fallen from grace and I do not believe me and my partner will be returning."